
Software Development · 8k people
Senior Engagement Manager
Posted 12 Oct
What’s this role about? The Engagement Manager is responsible for discovering customer business initiatives, developing services strategies, and negotiating engagements to drive Professional Services bookings. They collaborate cross-functionally to align executive and technical stakeholders with MongoDB's vision while managing the services pipeline and project delivery transitions.
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Company
About MongoDB Headquartered in New York, MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. Built by developers, for developers, our modern database platform is a database with an integrated set of related services that allow development teams to address the growing requirements for today's wide variety of modern applications, all in a unified and consistent user experience. MongoDB has tens of thousands of customers in over 100 countries. The MongoDB database platform has been downloaded hundreds of millions of times since 2007, and there have been millions of builders trained through MongoDB University courses. To learn more, visit mongodb.com.
MongoDB
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Responsibilities
- Understand customer application portfolios and identify opportunities to design delivery programs related to modernization, cloud adoption, AI enablement, and data platform transformation
- Lead discovery, solutioning, estimation, and commercial negotiations to convert customer business initiatives into Professional Services bookings
- Collaborate as part of a larger team alongside cloud partners, strategic partners, and your MongoDB account teams to develop and execute customer success and Professional Services growth strategies
- Maintain a strong sense of ownership, driving all deals or technical scopings from inception to closure
- Manage the Professional Services pipeline for bookings and revenue forecasts for your region
- Expertly articulate the business value of professional services, speaking knowledgeably and credibly about service delivery issues, challenges, strategies, approaches, and risk mitigation
- Work with our practice team to propagate internal skills and experience through the development of repeatable assets (estimates, proposals, SOWs, templates, tools, case studies etc.)
- Work with the delivery team to transition any agreed upon project scope and customer expectations to ensure successful project delivery
- Proactively seek opportunities to support and mentor other team members and share best practices
- Have situational awareness and react appropriately in group settings
- An ideal candidate will have
- Experience in Professional Services sales, consulting sales, solution consulting, or quota-carrying technology roles
- A BS degree in Computer Science, Mathematics, Engineering or equivalent professional experience
- A minimum of 5 years experience in the sale of Professional Services and/or technology solutions at an enterprise software company
- Experience as an architect, consultant, project manager, or Professional Services manager
- Experience internally positioning and selling professional services
- General knowledge of databases (RDBMS, SQL, NoSQL)
- Experience and knowledge of the software development lifecycle and associated development methodologies (e.g. Agile, Waterfall)
- Knowledge of software architecture including both cloud and on-premise technologies e.g. AWS, GCP, Kubernetes, Open Shift
- The ability to collaborate as a part of a larger account team to build and execute complex account strategies and sales plays
- An ability to scope and estimate projects
- Strong presentation skills: Showing the value, capabilities, and differentiators of complex service solutions using methodologies and service offerings
- Willingness to travel for key engagements and team offsites
- MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
- With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.
- Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
- To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
- MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.
- MongoDB’s base salary range for this role in the U.S. is
- $109,000—$215,000 USD
Qualification
Benefits
- Equity
- Employee stock purchase program
- Flexible paid time off
- Parental leave
- Fertility and adoption assistance
- 401(k) plan
- Mental health counseling
- Transgender-inclusive health insurance
- Health benefits
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