
Financial Services · 83k people
Senior Associate, Product Manager - Conversions
Posted 20 Oct
What’s this role about? You will manage product roadmaps and feature development to improve customer and servicing agent experiences during credit card portfolio conversions. This involves collaborating with cross-functional teams to identify process improvements and implement AI-driven solutions.
Skills required
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Company
About Capital One At Capital One, we're making things better for our customers and associates through innovation and collaboration. We were founded on the belief that everyone deserves financial freedom—and are dedicated to a world where all have equal opportunity to prosper. Banking is in our DNA, but we are so much more than a bank. We always think about what’s next—and how we can bring our customers the tools needed to improve their financial lives. Your ideas, experiences and skills will help make banking better. You’ll be part of a supportive culture while earning amazing benefits. That’s life at Capital One. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. View our Social Media Community Guidelines https://www.capitalone.com/digital/social-media/
Capital One

Responsibilities
- Product Management at Capital One is a booming, vibrant craft that requires
- reimagining the status quo, finding value creation opportunities, and driving
- innovative and sustainable customer experiences through technology.
- transformation will result in a company with the scale, brand, capabilities,
- talent, and values to succeed as the digital revolution transforms our society
- and our industry.
- Do you dream of well-designed and intuitive products and customer experiences?
- Do you want to be the one who introduces change to help tens of millions of
- customers make smarter financial choices? Do you want to change the way people
- manage their money? If you answered yes to all of these questions, then product
- management at Capital One may be a fit for you
- criteria, identifying and elevating any need for additional research to
- define future feature design
- stories, driving your team towards lowest effort or Minimal Viable Product
- (MVP) for a valid feature test
- Demonstrating a growth mindset, you’ll effectively use hypothesis-driven
- assessment of data to ensure your product or feature delivers on real
- business needs
- necessary processes and procedures are followed to manage risk
- You’ll work autonomously in an agile environment, to conduct research and
- develop features that utilize new and evolving technology
- subject-matter experts to build cutting edge solutions to help customers
- You’ll deliver well-managed product platforms for customers by seeking to
- understand technology trends and architecture strategy
- By actively participating in horizontal forums, you’ll harness a network of
- trusted relationships among tech teams, designers, key internal
- stakeholders and partner teams
- You’ll articulate a succinct product roadmap to deliver business value and
- share with with stakeholders, elevating your team’s results and becoming a
- product matter expert
- Intellectually Curious. You ask why, you explore, you're not afraid to blurt
- out your crazy idea or follow an email chain for weeks to find someone with
- an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new
- challenges
- regardless of your audience. Our team knows their priorities and why they’re
- doing what they’re doing. You always can rally associates to work with you
- Do-er. You’re biased toward action, you try things and sometimes you fail.
- You can get around roadblocks and stay focused on your goals. You’re well
- organized, able to multitask and able to prioritize your work
- Passionate & Customer Focus. You care about growing others and bringing them
- together around what’s possible. You get a thrill from the journey of
- building and shipping products, and you have a desire and ability to connect
- with our external or internal customers to fully understand their needs
- Learner. You have an appetite to learn new things or new technologies all
- while exhibiting humbleness when the time comes to ask for help
- Team Player. You enjoy working with diverse people and driving the team
- toward a common goal. You have the ability to put the team before yourself
- and establish long-lasting relationships
Qualification
Required
- experience in product design, agile delivery, business analysis, data
- science, or software engineering
Preferred
- 1+ years translating business strategy or analysis into consumer facing
- digital products
- 1+ years of experience working on core product platforms powering digital
- experiences
- 1+ years working with cross functional teams as a product owner in an agile
- development process
- The minimum and maximum full-time annual salaries for this role are listed
- below, by location. Please note that this salary information is solely for
- candidates hired to perform work within one of these locations, and refers to
- the amount Capital One is willing to pay at the time of this posting. Salaries
- for part-time roles will be prorated based upon the agreed upon number of hours
- to be regularly worked.
- Chicago, IL: $101,100 - $115,400 for Sr. Associate, Product Management; $149,800
- McLean, VA: $111,200 - $126,900 for Sr. Associate, Product Management; $164,800
- Richmond, VA: $101,100 - $115,400 for Sr. Associate, Product Management;
- Candidates hired to work in other locations will be subject to the pay range
- associated with that location, and the actual annualized salary amount offered
- to any candidate at the time of hire will be reflected solely in the candidate’s
- offer letter.
- This role is also eligible to earn performance based incentive compensation,
- which may include cash bonus(es) and/or long term incentives (LTI). Incentives
- could be discretionary or non discretionary depending on the plan.
- Capital One offers a comprehensive, competitive, and inclusive set of health,
- financial and other benefits that support your total well-being. Learn more at
- the Capital One Careers website [https://www.capitalonecareers.com/benefits].
- Eligibility varies based on full or part-time status, exempt or non-exempt
- status, and management level.
- This role is expected to accept applications for a minimum of 5 business days.
- Capital One will consider for employment qualified applicants with a criminal
- history in a manner consistent with the requirements of applicable laws
- regarding criminal background inquiries, including, to the extent applicable,
- Article 23-A of the New York Correction Law; San Francisco, California Police
- Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act;
- Philadelphia’s Fair Criminal Records Screening Act; and other applicable
- federal, state, and local laws and regulations regarding criminal background
- inquiries.
- opportunities or to apply for a position, and you require an accommodation,
- please contact Capital One Recruiting at 1-800-304-9102 or via email at
- RecruitingAccommodation@capitalone.com [RecruitingAccommodation@capitalone.com].
- All information you provide will be kept confidential and will be used only to
- For technical support or questions about Capital One's recruiting process,
- please send an email to Careers@capitalone.com [Careers@capitalone.com]
- Capital One does not provide, endorse nor guarantee and is not liable for
- third-party products, services, educational tools or other information available
- through this site.
- Capital One Financial is made up of several different entities. Please note that
- any position posted in Canada is for Capital One Canada, any position posted in
- the United Kingdom is for Capital One Europe and any position posted in the
- Philippines is for Capital One Philippines Service Corp. (COPSSC).
Benefits
- Health Insurance
- Performance Based Incentive Compensation
- Cash Bonus
- Long Term Incentives
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