Sr Product Manager

About PayPal We're championing possibilities for all by making money fast, easy, and more enjoyable. Our hope is to unlock opportunities for people in their everyday lives and empower the millions of people and businesses around the world who trust, rely, and use PayPal every day. For support, visit the PayPal Help Center. https://payp.al/help For employment opportunities, check out our job openings in the 'Jobs' tab. We're an equal opportunity employer that welcomes diversity, and offer generous benefits to help you thrive at work and in your free time. NMLS#910457: https://nmlsconsumeraccess.org/

PayPal

Online PaymentsMobile CommercePayment SecurityMoney TransfersPayment ProcessingMonetization for Developersand E-commerce

P

paypal.com/us/home

10,001+ employees

Software Development

San Jose, CA

Public Company

1.7M LinkedIn followers

Raised $12.2B

• This job focuses on leveraging data to derive insights that align with the product’s shared vision and customer needs. It involves gathering customer experience insights to inform product requirements and analyzing research, market data, and usability studies for data-driven decision-making. Responsibilities include monitoring product profitability and budget, leading sprint planning, daily standups, and retrospectives to ensure effective execution, and collaborating with content developers, data scientists, product designers, and user experience researchers to uncover new opportunities. This job is an individual contributor.
• Uses data to build insights on product or platform requirements consistent with the shared vision for the product.
• Gathers insights from the customer experience and customer needs to input to product requirements
• Analyzes research, market analysis and usability studies, research and market analysis to support data-driven decision making
• Monitors product profitability measures, including budget.
• Lead sprint planning, daily standups and retrospectives to drive execution. Interfaces with product and technology leadership as needed.
• Partners with content developers, data scientists, product designers and user experience researchers to identify new opportunities.
• Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
• Any general requests for consideration of your skills, please Join our Talent Community.
• We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Required

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Preferred

• Hands-on experience with end-to-end collections workflows: delinquency segmentation, treatment strategy, outreach orchestration (channel, timing, and contact frequency), payment plans, hardship programs, and dispute handling.
• Experience designing and launching conversational AI products (voice, chat, or messaging) in customer-facing or servicing contexts, including conversation design, intent and escalation handling, and human-handoff models.
• Hands-on experience with agentic AI systems: LLM-based agents, tool/function calling, orchestration frameworks, guardrails, evaluation strategies, and human-in-the-loop controls.
• Experience leading the transition from rules-based or manual workflows to agent-driven automation, including phased rollout, change management, and operations adoption.
• Ability to define and measure conversational and agent performance, such as containment and resolution rates, promise-to-pay and cure rates, policy-violation rates, customer satisfaction, and cost per resolution.
• Track record of using experimentation (champion/challenger, A/B testing) to improve roll rates, cure rates, recovery, and cost to collect.
• Strong grasp of collections regulations, such as FDCPA, Regulation F, CFPB/UDAAP, TCPA, state licensing, and contact and consent rules. You can translate them into product requirements and controls.
• Experience building compliance controls into regulated and AI-driven interactions, including disclosures, consent and recording, contact-frequency limits, decision logging, auditability, and model governance.
• Technical fluency with platform and API products, including API design and versioning, event-driven architectures, and decisioning or rules engines. You can partner credibly with engineering on build-versus-buy and scalability trade-offs.
• Experience managing integrations and partners such as servicing platforms, payment processors, credit bureaus, collection agencies, dialers, and communications providers.
• Ability to build a multi-year platform roadmap that balances business strategy, regulatory commitments, and technical debt, and to influence senior stakeholders across Risk, Legal, Compliance, Operations, and Engineering.
• Excellent written and verbal communication, including turning complex regulatory and technical topics into clear requirements and executive narratives.
• Subsidiary
• PayPal
• Travel Percent
• 0
• Visa Sponsorship through PayPal is not available for this position now or any time in the future.
• The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is
• Primary Location | Pay Range
• San Jose, California: ($143,500.00 - $212,850.00 Annually)
• Additional Location(s) | Pay Range
• Chicago, Illinois: ($130,500.00 - $193,600.00 Annually) Austin, Texas: ($130,500.00 - $193,600.00 Annually) Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.
• For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

• At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.