Product Support & Operations Specialist

About Via Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners in 30+ countries, Via is recognized as the leading transportation technology and service provider for governments. Via’s platform has pioneered microtransit — a new mode of mass transit — and today offers a comprehensive, end-to-end public transit solution that helps our customers design, operate, and optimize their transit systems using software, services, and billions of proprietary real-world trip data points. The result: lower costs, equitable access, and better passenger experiences.

Via

How cities connect.

Public transitTransitTechMobility-as-a-ServiceDemand-responsive transportation (DRT)Government technologyGovTechMicrotransitOn-demand microtransitADA paratransitParatransit software

V

ridewithvia.com

501-1,000 employees

Software Development

New York, New York

2012

Privately Held

202k LinkedIn followers

Raised $887.1M

• graduates eager to grow in a fast-paced, mission-driven environment.
• Curious and eager: You love digging into how things work.
• Keen to build a career in tech, with an open mind about where you'll want to
• focus.
• Meticulous and analytical, with a strong process orientation and the ability
• to manage multiple priorities simultaneously.
• An entrepreneurial problem-solver who doesn't accept the status quo and is
• always looking for smarter solutions.
• A natural communicator who instinctively finds the right tone in every
• situation.
• While not required, fluency in an additional language (Spanish, German,
• Arabic, French, Italian, Dutch, or Japanese) is a plus.
• We don't expect you to check every box. If you're excited about our mission,
• learn quickly, take ownership, and enjoy working collaboratively, we'd love to
• hear from you!

• Base Salary Range: $65,000-$75,000 per year plus variable pay and equity as
• part of a total compensation package. Final compensation will be determined
• by the candidate’s experience, knowledge, and skills.
• Comprehensive health coverage, with low-cost dental and vision plans.
• A 401(k) with company match and vesting.
• Fully paid parental leave for new parents, with extended leave options.
• Additional benefits (mental health, pet insurance, and other wellness
• perks).
• 20 days of paid time off (PTO) annually.
• There has never been a more exciting time to be on the cutting edge of public
• mobility. Ready to join the ride?