Product Manager - Digital Engagement

About Valley Bank At Valley, we aren’t just your average financial institution; we're your trusted partner in building a brighter future. With a widespread presence across the U.S., we've been serving communities since 1927. For over 95 years, our team of dedicated professionals has been committed to creating better banking opportunities for our customers and fostering growth and prosperity in the communities we serve. From personalized financial solutions to comprehensive banking services, home mortgages, commercial lending, and wealth management, we're here to help you achieve your financial goals, no matter how big or small. We understand that each individual and business has unique challenges and opportunities, and we're here to listen, understand, and provide tailored solutions to help you succeed. ©2026 Valley National Bank. Member FDIC. Equal Opportunity Employer. Equal Housing Lender. All Rights Reserved.

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V

valley.com

1,001-5,000 employees

Banking

Morristown, New Jersey

1927

Public Company

62k LinkedIn followers

Raised $550M

• Own product strategy and roadmap, aligning initiatives to business goals,
• customer needs, and performance insights.
• Manage end-to-end digital experiences, identifying and prioritizing
• improvements that enhance usability, conversion, engagement, and efficiency.
• Define and track key performance metrics (e.g., adoption, conversion,
• activation, engagement, satisfaction) and use data to inform decisions.
• Leverage data and AI-driven insights to identify opportunities for
• personalization, automation, and improved customer outcomes.
• Translate business needs into product requirements, including user stories,
• acceptance criteria, and backlog prioritization.
• Partner with technology and design teams to deliver high-quality, scalable
• solutions in an agile environment.
• Drive ongoing optimization, including experimentation (A/B testing),
• iterative improvements, and continuous learning.
• Collaborate across stakeholders to ensure alignment with business,
• regulatory, risk, and operational requirements.
• Act as the voice of the customer, ensuring solutions are intuitive,
• integrated, and aligned to customer expectations.
• Evaluate emerging technologies, including AI and automation capabilities, to
• enhance product functionality and operational efficiency.
• Monitor product performance post-launch, identifying issues, risks, and
• opportunities to improve outcomes.

Required

• Ability to prioritize and manage workflow.
• Ability to work in a team environment.
• Ability to build trust, value others, communicate effectively, drive
• execution, foster innovation, focus on the customer, collaborate with others,
• solve problems creatively and demonstrate high integrity.
• Be an expert with respect to the competition.
• Demonstrate the ability to interact and cooperate with all company employees.
• Excellent written and verbal communication skills.
• Expertise using Microsoft Office applications.
• High School or GED and a minimum of 5 years in product management, product
• development or product ownership.
• Demonstrated experience managing end-to-end product lifecycle.

Preferred

• Business degree in Business, Design, Technology, or related field.
• Background in service design, journey mapping, or design systems.
• Familiarity with AI-enabled products and responsible AI design principles.
• Experience working across digital and assisted channels.