Manager, Product Management; Identity Journey Intelligence Lead

About Capital One At Capital One, we're making things better for our customers and associates through innovation and collaboration. We were founded on the belief that everyone deserves financial freedom—and are dedicated to a world where all have equal opportunity to prosper. Banking is in our DNA, but we are so much more than a bank. We always think about what’s next—and how we can bring our customers the tools needed to improve their financial lives. Your ideas, experiences and skills will help make banking better. You’ll be part of a supportive culture while earning amazing benefits. That’s life at Capital One. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. View our Social Media Community Guidelines https://www.capitalone.com/digital/social-media/

Capital One

Business Banking

C

capitalone.com

10,001+ employees

Financial Services

McLean, Va

Public Company

1.2M LinkedIn followers

Raised $5.5B

• Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.
• The Identity Journey Intelligence team builds the data assets, data features, and data products that let Capital One understand customers across their full journey — not just a single session — to reduce fraud and friction at the same time.
• This is a product IC role within Customer Identity, partnering directly with engineering, business analysts, data analysts and LOB teams to define the strategy and drive the execution for identity features and data products. This role is designed to help establish and scale the vision for how Capital One enriches, and distributes identity and device data enterprise-wide, and to build a culture of journey-level, data-driven decisioning across the company.
• Lead the strategy and execution for Journey Intelligence data features & Customer Authentication Data Product
• Partner with business analysts, data analysts and engineering to prioritize and scale the feature catalog that powers risk and authentication decisioning
• Drive adoption of identity data features and data products (e.g., device and authentication data products) across LOBs
• Identify and assess new use cases where journey-level data and features can reduce fraud and customer friction simultaneously
• Provide thought leadership on emerging approaches to identity data and journey-level decisioning, keeping Capital One at the forefront of fraud and CX innovation
• In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product Management
• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Required

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date
• A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing
• OR
• Bachelor's degree in any field and at least 3 years of Product Management experience

Preferred

• Experience translating business strategy and analysis into consumer facing digital products
• This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location
• The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
• Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
• This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
• This role is expected to accept applications for a minimum of 5 business days.
• For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
• Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
• Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

• Health Insurance
• Financial Well-being Benefits
• Performance Based Incentive Compensation
• Long Term Incentives