Digital Product Manager Lead Senior- Mobile & Online Banking Security

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PNC

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P

pnc.com

10,001+ employees

Financial Services

Pittsburgh, Pennsylvania

Public Company

433k LinkedIn followers

• At PNC, our people are our greatest differentiator and competitive advantage in
• the markets we serve. We are all united in delivering the best experience for
• our customers. We work together each day to foster an inclusive workplace
• culture where all of our employees feel respected, valued and have an
• opportunity to contribute to the company’s success. As a Digital Product Manager
• Lead Senior within PNC's Digital organization, you will be based in Cleveland or
• Columbus, OH; Philadelphia or Pittsburgh, PA; Dallas TX; Chicago IL; or
• Wilmington, DE.
• Millions of customers trust us every day to securely access their financial
• lives. As a Digital Product Manager Lead Senior on our Mobile & Online Banking
• Security team, you will define and deliver the experiences that protect that
• trust.
• experience, cybersecurity, fraud prevention, and digital innovation. You will
• own the product strategy and roadmap for some of the most critical moments in a
• customer's digital journey, from sign-in and authentication to device trust,
• access recovery, and session security.
• You will lead complex initiatives across mobile, web, and assisted channels
• while partnering with senior leaders in Technology, Cybersecurity, Fraud, Risk,
• Compliance, and Operations. Your work will directly influence customer trust,
• reduce fraud risk, and shape the future of digital banking at scale.
• delivering seamless customer experiences, we'd love to meet you.
• Own products used by millions of digital banking customers
• Influence the future of authentication, fraud prevention, and digital identity
• Lead highly visible initiatives with executive-level exposure
• Partner with industry-leading experts across Cybersecurity, Fraud, Risk, and
• Drive meaningful outcomes that improve both customer experience and security
• Mentor and develop product talent while elevating product management practices
• across the organization
• Own the end-to-end vision, strategy, and multi-year roadmap for mobile and
• online banking security experiences.
• Define and evolve capabilities including authentication, multi-factor
• authentication, adaptive challenges, device recognition and binding, session
• management, and account access recovery.
• Make strategic tradeoff decisions that balance customer convenience, fraud
• risk, regulatory expectations, and long-term platform scalability.
• Serve as the product leader and primary decision-maker for digital banking
• security experiences.
• Lead one or more agile product teams responsible for delivering security and
• authentication capabilities.
• Translate strategy into actionable roadmaps, epics, features, and user
• stories.
• Coordinate delivery across mobile, web, and enterprise security platforms to
• create seamless customer experiences.
• Navigate complex dependencies and stakeholder priorities to deliver measurable
• outcomes.
• Lead authentication and access control experiences across iOS, Android, and
• web platforms.
• Partner closely with Cybersecurity and Fraud teams to implement adaptive and
• risk-based security controls.
• Identify opportunities to reduce customer friction while strengthening
• security posture.
• Ensure solutions are resilient, scalable, and capable of supporting millions
• of users.
• Operate within a highly regulated environment and partner with Risk,
• Compliance, and Legal teams.
• Support audits, risk assessments, and regulatory reviews.
• Ensure product controls, governance practices, and security requirements are
• clearly documented and effectively executed.
• Define and track key performance indicators including authentication success
• rates, fraud outcomes, challenge completion rates, customer satisfaction, and
• operational efficiency.
• Use customer insights, experimentation, and data-driven decision making to
• continuously improve performance.
• Build alignment across Digital Banking, Technology, Cybersecurity, Fraud,
• Risk, and Operations.
• Communicate strategy, priorities, and outcomes to senior leaders and executive
• stakeholders.
• Coach and mentor product managers while helping strengthen product management
• excellence across the organization.
• 7+ years of product management experience leading large-scale customer-facing
• digital products.
• Proven success managing mobile and/or online banking experiences in regulated
• or high-risk environments.
• Strong understanding of authentication and access management concepts,
• including MFA, device trust, risk-based authentication, and session controls.
• Experience leading cross-functional initiatives involving technology,
• security, and business stakeholders.
• Exceptional communication, strategic thinking, analytical, and problem-solving
• skills.
• Ability to influence and drive decisions across diverse stakeholder groups
• without direct authority.
• Experience with mobile security, biometrics, passwordless authentication, or
• digital identity products.
• Knowledge of FIDO, OAuth, OpenID Connect, SAML, or related identity and access
• management technologies.
• Direct partnership experience with Cybersecurity, Fraud, and Enterprise Risk
• organizations.
• Financial services or fintech experience.
• Experience leading product teams or mentoring other product managers.
• PNC is an in-office company that fosters a supportive culture where employees
• can thrive and achieve balance. We encourage candidates to connect with their
• recruiter and hiring manager to understand workplace expectations and ensure the
• role aligns with their goals.
• experience, leveraging design thinking and other best practices.
• Monitors the marketplace to assess digital experience trends and results in
• order to recommend new digital experiences or enhancements to existing
• experiences. Prioritizes and decisions recommendations. Drives business case
• development.
• Develops and designs the features of new or existing digital experiences to
• take advantage of an identified market need or opportunity. Manages the
• development, production, roll-out or promotion of digital experiences.
• Partners with key stakeholders including Product, Technology, MIS, Line of
• Business, Marketing and other internal service partners as well as external
• stakeholders to ensure all digital experiences meet their strategic goals.
• Partners with Marketing to Develop in product-specific marketing initiatives.
• May participate in client facing activities. As part of the first line of
• defense, supports risk management, compliance, and audit needs.
• Drives business, financial, and customer experience results of new and
• existing products and effectively recommends modifications in experiences
• and/or marketing to improve results. May coordinate and/or coach Product
• Managers and Associates.
• PNC Employees take pride in our reputation and to continue building upon that we
• Customer Focused - Knowledgeable of the values and practices that align
• customer needs and satisfaction as primary considerations in all business
• decisions and able to leverage that information in creating customized
• customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks
• associated with their business objectives and activities to ensure they
• adhere to and support PNC's Enterprise Risk Management Framework.

Required

• Successful candidates must demonstrate appropriate knowledge, skills, and
• abilities for a role. Listed below are skills, competencies, work experience,
• education, and required certifications/licensures needed to be successful in
• this position.
• Visualization, Digital User Experience, Employee Engagement, IT Architecture,
• Business Acumen, Competitive Environment, Data Gathering and Reporting, Design
• Thinking, Effective Communications, Innovation, Knowledge Of Product Line,
• Marketing Strategy and Positioning, Product Development Life Cycle, Project
• Roles at this level typically require a university / college degree. Higher
• level education such as a Masters degree, PhD, or certifications is desirable.
• Industry relevant experience is typically 8+ years. Specific certifications are
• often required. In lieu of a degree, a comparable combination of education, job
• specific certification(s), and experience (including military service) may be
• considered.

Preferred

• Salaries may vary based on geographic location, market data and on individual
• skills, experience, and education. This role is incentive eligible with the
• payment based upon company, business and/or individual performance.
• Generally, this opening is expected to be posted for two business days from
• 07/31/2026, although it may be longer with business discretion.

• PNC offers a comprehensive range of benefits to help meet your needs now and in
• the future. Depending on your eligibility, options for full-time employees
• include: medical/prescription drug coverage (with a Health Savings Account
• feature), dental and vision options; employee and spouse/child life insurance;
• short and long-term disability protection; 401(k) with PNC match, pension and
• stock purchase plans; dependent care reimbursement account; back-up child/elder
• care; adoption, surrogacy, and doula reimbursement; educational assistance,
• including select programs fully paid; a robust wellness program with financial
• incentives.
• In addition, PNC generally provides the following paid time off, depending on
• your eligibility: maternity and/or parental leave; up to 11 paid holidays each
• year; 9 occasional absence days each year, unless otherwise required by law;
• between 15 to 25 vacation days each year, depending on career level; and years
• of service.
• To learn more about these and other programs, including benefits for full time
• and part-time employees, visit pncthrive.com [http://pncthrive.com].
• If an accommodation is required to participate in the application process,
• please contact us via email at AccommodationRequest@pnc.com
• [AccommodationRequest@pnc.com]. Please include “accommodation request” in the
• subject line title and be sure to include your name, the job ID, and your
• preferred method of contact in the body of the email. Emails not related to
• accommodation requests will not receive responses.  Applicants may also call
• 877-968-7762 and say "Workday" for accommodation assistance. All information
• provided will be kept confidential and will be used only to the extent required
• At PNC we foster an inclusive and accessible workplace.  We provide reasonable
• accommodations to employment applicants and qualified individuals with a
• disability who need an accommodation to perform the essential functions of their
• positions.