Lead UI/UX Designer

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Salesforce

Enterprise Cloud Computing and Customer Relationship Management

S

salesforce.com

10,001+ employees

Software Development

San Francisco, California

Public Company

6.8M LinkedIn followers

Raised $25.1B

• We’re seeking a Lead UI/UX Designer to shape the future of Digital Success.
• Designers play a key role, from ideation and creating new features to perfecting
• every detail of the product. We value designers who combine exceptional visual
• craft with systems thinking, curiosity, and a passion for exploring emerging
• interaction patterns.
• You’ll craft and articulate the digital experience, in line with clear goals and
• rationales – a role requiring expert visualization skills, storytelling,
• collaboration, and the ability to work closely with product and technology
• partners. This is an opportunity to shape the user experience in ways that solve
• meaningful problems and make life better for all users and customers.
• Design intuitive and trustworthy digital experiences that contribute to
• customer success at Salesforce
• Translate complex product capabilities, business logic, human + AI workflows,
• and customer needs into clean UI designs, wireframes, and interactive Figma
• prototypes
• Prototype and test concepts rapidly to resolve ambiguity, validate flows, and
• continuously refine experiences based on real-world usage.
• Contribute to customer journey mapping and other experience design artifacts
• and tools
• Present and communicate design concepts and rationales confidently to
• cross-functional partners and stakeholders.
• Oversee the design of multiple, web, mobile and in-app features, interfaces,
• and experiences.
• Provide clear design handoff documentation and specs to streamline technical
• execution.
• Partner with engineering to ensure high-quality implementation and a polished
• user experience.
• Plan, execute, and report on user research, incorporating findings into
• design decisions.
• Solicit feedback from peers and stakeholders to continuously improve designs.
• Advocate for ethical, inclusive, and accessible designs, ensuring features
• and bug fixes prioritize these principles.
• Stay up-to-date on UI standards for common platforms and industry trends.
• Address design challenges from conceptualization to execution, including
• storyboards, workflows, wireframes, and high-fidelity mockups based on
• business goals and user research.
• Partner with Product Managers and UX/UI Leads to ensure designs align with
• the overall design system and user experience vision.

Required

• 5-7+ years of hands-on experience designing and leading B2C or B2B products
• and websites within cross-functional teams.
• Proven track record of implementing globally impactful, universally designed
• experiences catering to diverse languages and abilities.
• Strong proficiency in user-centered design methods and best practices.
• Expertise in the entire user experience design process, from customer journey
• mapping to wireframing, high fidelity prototyping and testing designs
• Proven experience in implementing design systems and producing style guides.
• Proficiency in Figma and modern design and prototyping tools, including
• emerging AI-assisted design workflows.
• Holistic, system-level thinking with a deep understanding of multi-surface
• ecosystems and their impact on user experiences.
• Commitment to ethical design practices with a strong advocacy for equality in
• design.
• Exceptional communication and active listening skills, fostering close,
• trusting relationships with stakeholders.
• Ability to navigate ambiguity, persuade stakeholders, and achieve consensus
• in fast-paced, high-stakes environments.
• Self-driven work ethic, complemented by effective team collaboration skills.
• Exceptional problem-solving abilities, generating elegant solutions for
• complex challenges.
• Strong ability to flourish in an agile environment, consistently delivering
• outstanding design work under demanding deadlines.
• Demonstrated success in managing and prioritizing multiple projects and
• diverse work streams simultaneously.
• Experience with customer-facing digital experiences preferred.

Preferred

• AI-assisted prototyping & vibe coding. Familiarity with tools like Claude,
• Cursor, or other AI coding assistants to rapidly turn ideas into interactive
• prototypes, explore solutions, and accelerate experimentation without relying
• on traditional development workflows.
• Familiarity with AI-powered products, conversational UX, or emerging human-AI
• interaction patterns, with an interest in exploring how AI is reshaping
• digital experiences.
• Front-End/CSS development experience.
• Strong focus on usability and accessibility.
• If you're passionate about leading transformative design initiatives, shaping
• user experiences that solve complex challenges, and advocating for inclusive and
• ethical design practices, join us in making a significant impact and driving
• innovation in Customer Digital Experience.
• When you join Salesforce, you’ll be limitless in all areas of your life. Our
• benefits and resources support you to find balance and be your best, and our AI
• agents accelerate your impact so you can do your best. Together, we’ll bring the
• power of Agentforce to organizations of all sizes and deliver amazing
• experiences that customers love. Apply today to not only shape the future — but
• to redefine what’s possible — for yourself, for AI, and the world.
• Please note that Salesforce uses artificial intelligence (AI) tools to help our
• recruiters assess and evaluate candidates’ resumes and qualifications throughout
• the recruiting process. Humans will always make any candidate selection and
• And we believe we can lead the path to equality in part by creating a workplace
• that’s inclusive, and free from discrimination. Know your rights: workplace
• discrimination is illegal.
• In the United States, compensation offered will be determined by factors such as
• location, job level, job-related knowledge, skills, and experience. Certain
• roles may be eligible for incentive compensation, equity, and benefits.
• Salesforce offers a variety of benefits to help you live well including: time
• off programs, medical, dental, vision, mental health support, paid parental
• leave, life and disability insurance, 401(k), and an employee stock purchasing
• program. More details about company benefits can be found at the following link
• https://www.salesforcebenefits.com.
• At Salesforce, we believe in equitable compensation practices that reflect the
• dynamic nature of labor markets across various regions. The typical base salary
• range for this position is $123,100 - $186,300 annually. In select cities within
• the San Francisco and New York City metropolitan area, the base salary range for
• this role is $147,400 - $202,600 annually. The range represents base salary
• only, and does not include company bonus, incentive for sales roles, equity or
• benefits, as applicable.

• Time off programs
• Medical insurance
• Dental insurance
• Vision insurance
• Mental health support
• Paid parental leave
• Life insurance
• Disability insurance
• 401(k)
• Employee stock purchasing program