Wellness and Fitness Services · 51 people
Head of Growth
Posted 2 Nov
What’s this role about? Own the strategy, revenue, contribution, forecast, budget, and delivery for Puresport’s DTC, Amazon, and TikTok channels. Lead channel trading, marketing, team development, and cross-functional execution while using data and testing to grow profitably.
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Company
About Puresport The UK's leading wellness brands. We create revolutionary, world-first natural products.
Responsibilities
- Revenue: deliver the agreed revenue plan for DTC, Amazon and TikTok.
- Contribution: deliver channel contribution margin, balancing growth against profitability.
- Forecast: own an accurate, rolling forecast and flag risks and opportunities early.
- Data: maintain clean datasets and dashboards for each channel allowing you to report easily to SLT and drive decision making within your team
- Budget: own the channel marketing and operating budgets and the return on every pound spent.
- Delivery: deliver the launch and promotional on time and with world-class creative
- Define the 2027 e-commerce strategy and three-year ambition for DTC, Amazon and TikTok, aligned to the overall brand and range strategy.
- Set channel roles, target customers, pricing and pack architecture, and promotional principles, working with the Brand, Sales and Finance teams.
- Identify and size growth opportunities: new customers, subscription, bundles, new marketplaces and new formats.
- Use data and customer insight to decide where to invest and where to stop.
- Run paid acquisition (Meta, Google) to agreed CAC and payback targets
- Own the website trading plan: traffic, conversion, AOV, retention and lifetime value.
- Run the site hands-on: merchandising, offers, landing pages, bundles, subscription and checkout optimisation.
- Lead CRM and lifecycle marketing (email, SMS) with the right tools and agency support.
- Ensure tracking is set up and reliable so sign ups can be attributed to understand cohort performance and lifetime contribution
- Understand the levers of organic growth and develop an SEO, product and content strategy to maximise organic sales
- Own the Amazon P&L, including pricing, promotions, fees, and advertising spend.
- Manage listings, content, A+ and brand store, reviews, inventory and Buy Box health.
- Run Sponsored Products, Brands and Display, managing ACoS/TACoS and search rank on priority terms.
- Work with Supply Chain to plan stock and avoid stock-outs or excess.
- Build the TikTok Shop and TikTok content-to-commerce model, including creators, affiliates, live shopping and paid amplification.
- Work with Brand and Social teams to turn content into sales, and to test and scale what works.
- Manage promotions, pricing and fulfilment performance on the platform.
- Commercial and financial management
- Build and own the annual budget and a monthly rolling forecast by channel, with Finance.
- Report weekly and monthly on trading, contribution and the forecast, with clear commentary and actions.
- Control discounting, promotional return on investment and channel profitability.
- Delivery and people
- Manage the delivery calendar for launches, promotions and key trading periods across all three channels.
- Run your channels with a highly analytical, test & learn approach – A/B testing will drive much of your decision making
- Lead and develop the e-commerce team and manage agencies and freelancers to clear targets.
- Brief our creative strategists and brand team on creative production and develop a rigorous testing agenda to understand what’s working
- Work closely with Brand, Retail, Supply Chain, Customer Service and Finance so that the channels work as one with our retail business.
- Set up test-and-learn processes and share learnings across the business.
Qualification
Required
- At least 8 years of e-commerce or digital growth experience, including proven ownership of a channel P&L.
- Hands-on experience running both DTC (for example Shopify) and Amazon, with strong command of the tools, advertising and data. You can be more experienced in one area or the other – doesn’t need to be equal
- Proven track record of improving retention and replenishment metrics
- Track record of setting channel strategy and then delivering it, with measurable results in revenue and contribution.
- Strong commercial and financial skills: forecasting, budgeting, contribution analysis and promotional return on investment.
- Experience with paid media, CRM and conversion optimisation, and the ability to work with agencies.
- Comfortable working at pace and in the detail, and equally at ease presenting strategy to senior leaders.
- Experience building subscription models and customer lifetime value modelling.
- Experience leading or developing a small team.
Preferred
- Experience in the sports nutrition, supplements, health or wider FMCG food and drink sector.
- Hands-on experience with TikTok Shop and creator-led commerce.
- Experience of omni-channel businesses, including working alongside a retail sales team.
- Commercially sharp and accountable: you own the number and are open about the risks.
- Curious and test-led: you let data and customers guide decisions.
- Hands-on and pragmatic: you do not wait to be handed a plan.
- A collaborator who brings others with you, and a clear communicator.
Interested in this role?
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