Director, Marketing Cloud Architecture

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Salesforce

Enterprise Cloud Computing and Customer Relationship Management

S

salesforce.com

10,001+ employees

Software Development

San Francisco, California

Public Company

6.8M LinkedIn followers

Raised $25.1B

• Oversee team capacity across strategic workstreams; balance high-priority asks with long-term planning to ensure efficient deployment of expertise and timely delivery.
• Act as the executive liaison with senior leaders across Product, Technology, TMP, Alliances, and CSG; ensure ongoing alignment on priorities, messaging, and delivery expectations.
• Operational Orchestration: Workload Management, Triage & Escalation Protocols, Prevent Burnout
• Strategic Collaboration & Functional Alignment, Trend Analysis and Insights, Initiative Execution, Content Stress-testing.
• People Leadership and Development: Recruit, hire, and onboard a diverse team of technical resources who possess both problem-solving grit and consultative soft skills. Mentor your team on how to context-switch effectively.
• Manage intake and execution of the success architect engagements that drive success and improvements in technical health across Salesforce Signature customers.
• Continuously assess and evolve team capabilities; drive targeted skill development, succession planning, and onboarding programs to ensure the team remains future-ready.
• Ensure your team builds deep relationships with our most strategic customers, delivering tailored consultative engagements that drive product adoption and business outcomes.
• Represent the voice of the customer across internal forums, surfacing insights and trends to influence product direction and the broader customer success strategy.
• Lead efforts to scale expertise across CSG and the partner ecosystem by developing assets, playbooks, and enablement paths that empower field teams and customers alike.

• Strong communication skills, both written and verbal. Clear, concise communication of complex technical ideas and business strategy.
• Strong presentation skills. Confidently represent the team and strategy in executive forums and customer engagements.
• Proven ability to manage schedules, shifts, and capacity planning. You should be comfortable using data to argue for resources or process changes.
• Skilled at engaging and aligning with senior leaders across Product, Engineering, Sales, Services, and Success.
• An understanding of enterprise-grade systems, Salesforce cloud platforms, integrations, and scalable architecture patterns.
• Experience leading and growing high-performing, technical teams with a focus on coaching, upskilling, and succession planning.
• Strong collaboration and negotiation skills to drive outcomes in a matrixed environment.
• Familiarity with Salesforce products, capabilities, and customer success methodology.
• Familiarity with well-architected standards and best practices.
• Ability to represent technical concepts and product vision to diverse audiences (field, partners, customers, execs).
• Knowledge of how to translate complex solutions into actionable guidance and enablement content.
• 10+ years of experience in Customer Success, Solution Architecture, Technical Consulting, or related fields.
• 5+ years of people management or leadership experience, including managing high-performing technical teams.
• Proven knowledge and experience working within the Marketing Cloud
• Proven experience managing capacity and resource planning across complex portfolios or customer engagements.
• Demonstrated success in driving cross-functional alignment with Product, Sales, Services, and Engineering teams.
• Experience leading high-priority initiatives or programs with executive visibility and business-critical outcomes.
• Strong technical knowledge of Salesforce products and platform - features, capabilities, best practices and how to deploy, including knowledge of the Salesforce ecosystem
• Strong analytical and operational abilities, especially around team performance, prioritization, and efficiency.
• When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
• When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
• In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.
• At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $171,200 - $273,000 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

• Time off programs
• Medical
• Dental
• Vision
• Mental health support
• Paid parental leave
• Life insurance
• Disability insurance
• 401(k)
• Employee stock purchasing program