Director - Ecosystem Risk & Integrity - High Brand Risk & Prohibited Investigations

About Capital One At Capital One, we're making things better for our customers and associates through innovation and collaboration. We were founded on the belief that everyone deserves financial freedom—and are dedicated to a world where all have equal opportunity to prosper. Banking is in our DNA, but we are so much more than a bank. We always think about what’s next—and how we can bring our customers the tools needed to improve their financial lives. Your ideas, experiences and skills will help make banking better. You’ll be part of a supportive culture while earning amazing benefits. That’s life at Capital One. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. View our Social Media Community Guidelines https://www.capitalone.com/digital/social-media/

Capital One

Business Banking

C

capitalone.com

10,001+ employees

Financial Services

McLean, Va

Public Company

1.2M LinkedIn followers

Raised $5.5B

• Integrate Intelligence to Critical Risk Processes: Work with business partners, acquiring participants, and external vendor partnerships (e.g., G2, LegitScript) to validate and execute transaction monitoring processes that protect network integrity and the company's bottom line. Widen our intelligence aperture to bring in new signals from new providers and implement a clear A/B testing protocol for 3rd party partnerships.
• Consult & Collaborate: Consult with Executives to determine the optimal interaction model with Payment Schemes and external participants, fostering positive relationships, proactive registration outreach, and transparent compliance standards.
• Programmatic Uplift and Framework Development: Drive the strategic finalization of the High Brand Risk (HBR) category and sub-category framework. You will establish risk tolerance guardrails for complex merchant activities (e.g., skill-based gaming, online gambling, adult content, regulated products, digital currency). Contour and implement enforcement protocol and compliance standards across our
• Anomaly Detection and Investigation: Perform critical assessments on network anomalies, deceptive practices, and transaction laundering to mitigate regulatory and reputational risk, ensuring strict adherence to Operating Regulations and mandates (e.g., UIGEA / Reg GG), as well as elevated laws and regulations in areas which pose increased risk.
• Extensive Gap Assessments: Perform extensive gap assessments on legacy transaction monitoring tools and investigation workflows. Create technology integration requirements to ensure scalable, data-driven business decisions across HBR and Prohibited Investigations processes, tools, and platforms.
• Drive Process Excellence: Use advanced analytical skills to assess and improve processes and operations. Focus on automating logic-based rules, refining referral sources, and standardizing noncompliance fee assessment decision trees.
• Scale Governance & Oversight: Drive large-scale Process Management and Governance, overseeing Quality Assurance frameworks, acquirer monitoring programs, compliance attestations, and executive reporting.
• Empower Dynamic Teams: Lead and develop multifaceted teams segmented across Strategy, Program Administration, Investigations, and Operations. Foster a culture of professional growth, ownership, and cross-functional resilience.

Required

• At least 5 years of experience in Project Management or Process Management
• At least 2 years of experience in Operations Management
• At least 2 years of experience in People Management

Preferred

• Master's degree in Business Administration, Finance, Accounting, Economics, Mathematics, or Project Management
• At least 6 years of experience as a project manager or process manager within financial services or global payments, specifically in anti-money laundering, fraud, or transaction monitoring
• At least 10 years of overall experience as a project manager or process manager
• Experience managing international payments or fintech operations across multiple regions
• Business Process Management certification, Lean Six Sigma Green Belt certification, Lean Six Sigma Black Belt certification, Agile Coach certification, or Certified Regulatory Compliance Manager certification
• This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location.
• The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
• Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
• This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
• This role is expected to accept applications for a minimum of 5 business days.
• For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
• Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
• Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

• Health insurance
• Performance based incentive compensation
• Cash bonus
• Long term incentives