Customer Success Manager, Search Marketing Analytics- London

About BrightEdge The AI-Powered SEO & AEO Platform One unified platform to win across Google, AI Overviews, ChatGPT, Perplexity, and other AI tools. BrightEdge helps brands get discovered, cited, and recommended everywhere search happens through Answer Engine Optimization (AEO), Generative Engine Optimization (GEO), and enterprise SEO, all in one AI-powered platform. Trusted by 2,400+ global brands, including 57 of the Fortune 100. Enterprise SEO • AI Search Visibility • Answer Engine Optimization (AEO) • Generative Engine Optimization (GEO) • Content Performance • Keyword Research • AI/LLM Visibility Monitoring • Digital Marketing Analytics

BrightEdge

The AI-Powered SEO & AEO Platform

Content MarketingSEOSaaS/SoftwareDigital Marketingand Artificial Intelligence

B

brightedge.com

501-1,000 employees

Software Development

Foster City, CA

2007

Privately Held

394k LinkedIn followers

Raised $61.9M

• Drive Business Outcomes — Turn customer data and digital marketing insights
• into strategies that improve brand visibility and business performance.
• Analyze & Present Data — Analyze customer data, identify meaningful insights,
• and confidently present findings and recommendations to customer leaders and
• executives.
• Translate Business Needs — Understand customer goals and translate them into
• effective platform workflows, reporting, research, and use cases.
• Drive Adoption & Engagement — Lead customer sessions, train teams across
• divisions, and drive platform adoption through ongoing education and
• strategic partnership.
• Expand Customer Impact — Build strong relationships, identify opportunities
• to increase platform value, and enable advanced AI-powered use cases that
• support long-term customer success.
• 5+ years of relevant experience managing multiple customer accounts, ideally
• in Customer Success, Digital Marketing, Analytics, or a related field
• Bachelor’s degree required
• Data & Business Acumen — Ability to uncover business needs, analyze data,
• develop insights, and present recommendations to customers and executive
• stakeholders
• Platform & Project Management — Experience driving technology adoption,
• managing complex integrations, and partnering with technical and business
• stakeholders
• Digital Marketing Expertise — Strong understanding of digital marketing with
• working knowledge of SEO
• Analytics Experience — Enterprise experience with Tableau, Domo, Power BI,
• Adobe Analytics, or similar platforms

• Competitive salary and bonus
• Fully stocked kitchens
• Social events
• Opportunity to expand your experience and knowledge
• Smart and fun colleagues
• Central Birmingham location
• Working in a fast-paced environment where you can make a difference
• \n
• If you’re excited about this role but don’t meet every qualification, we
• encourage you to apply. Imposter syndrome can hold great candidates back, and we
• believe potential and willingness to learn matter just as much as checking every
• box. We value diverse perspectives, experiences, and ways of thinking,
• and we’re committed to building a team where everyone feels they belong and can
• do their best work.