Customer Operations Product Management (MBA Opportunity)

About DIRECTV At DIRECTV, we believe TV is meant to be enjoyed. Everything we do is focused on delivering an entertainment experience above and beyond expectations and industry standards and advocating for excellence on behalf of our customers. A shared passion for the joy of television defines our mission to offer the content, service, and reliability that allows our customers to connect, unwind, and indulge their inner superfan by watching what they love on any screen, anywhere.    We never stop innovating and continue to embrace emerging technologies. We’re constantly evolving our products, including best-in-class content and personalized services to provide our customers with industry-leading video offerings.    Learn more about our offerings at DIRECTV.COM and follow us @DIRECTV on Instagram, TikTok, Facebook and X. To learn more about DIRECTV's culture and what it's like to be an employee, follow us at @WeAreDIRECTV on X and Instagram. And stay up to date with our @DIRECTVNews handle on X.

DIRECTV

A better way to watch whatever you want to watch.

The DIRECTV RemoteSatellite TVStreaming TVLive SportsEntertainmentReality TVand Local Sports

D

direc.tv/about

10,001+ employees

Entertainment

El Segundo, CA

1994

Public Company

175k LinkedIn followers

• Ideate and deliver digital first experiences that seamlessly integrate into an omni-channel ecosystem.
• Collaborate with other product managers, customer care, IT, finance, and marketing to translate customer need into initiatives that promote customer success and business efficiency.
• Define the opportunity and measures of success for concepts you identify and partner with technology teams to develop.
• Prioritize and construct business cases that secure funding.
• Manage product roadmaps by optimizing customer and business value.
• Define solutions and features via Epic and Capability level user stories to clearly articulate expectations to delivery teams.
• Develop strategies and quantify the competitive performance of the organization's operations and/or markets, evaluate the potential impact of changes and report out forecasts that affect the industry.

• Experience in digital product management (ex. web, virtual assistance (VA), app, social messaging, asynchronous/synchronous chat, IVR, etc.).
• Proficient in translating business strategy and analysis into consumer facing digital products.
• Ability to prepare and present business cases for new products/services.
• Demonstrated ability to lead, influence, and persuade others.
• Strong interpersonal skills and communication skills (oral, written and presentation).
• Demonstrated experience in financial analysis, competitive analysis, and predictive modeling.
• Track record of being able to work cross-functionally to deliver large scale initiatives.
• Solid technical background with understanding and/or experience in software development and web technologies.
• Ability to work in a fast-paced, ambiguous, process-lit environment but with continuous focus on customer experience and delivering business results.
• Demonstrated experience with full product life cycle management.
• Working knowledge of customer journey mapping techniques.
• Proficient in Google Analytics, Jira Align, Scaled Agile Framework, PowerBI, Quantum Metric.
• Working knowledge of voice of the customer (VoC) survey applications (Qualtrics, Medallia, etc.).
• Proficient in building executive level presentations in Microsoft PowerPoint.
• Duration: 10-week remote internship (This is a remote position that can be located anywhere in the United States.)
• Eligibility: Must have full U.S. work authorization now and in the future
• This position can earn $20 - $28 per hour, not to mention all the other amazing rewards that working at DIRECTV offers. (Undergrad $20 per hour; Grad $28 per hour)
• Ready to explore the possibilities? Join us at DIRECTV and make your mark!