Associate Engagement Manager, Partners

About BioCatch BioCatch prevents financial crime by recognizing patterns in human behavior. We continuously collect more than 3,000 anonymized data points – keystroke and mouse activity, touch screen behavior, physical device attributes, and more – as people interact with their digital banking platforms. With these inputs, our machine-learning models reveal patterns in user behavior and provide device intelligence that, together, distinguish the criminal from the legitimate. Today, more than 30 of the world's largest 100 banks and 287 total financial institutions deploy our solutions, analyzing 16 billion user sessions per month and protecting 532 million people around the world from fraud and financial crime. Fraud is incessant, pervasive, and ever-evolving. It’s relentless. And that's why, at BioCatch, we fight to make banking safer every day.

BioCatch

We fight to make banking safer every day.

Behavioral AuthenticationContinuous authenticationCybersecurityMalware DetectionFraud DetectionRAT DetectionBehavioral Biometricsand Online & Mobile Banking

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B

biocatch.com

201-500 employees

Computer and Network Security

New York, NY

2011

Privately Held

62k LinkedIn followers

Raised $323.6M

• Manage risks to efficacy of the BioCatch solution for our most strategic customers.
• Function as a single point of contact for general consulting, incident reporting, and escalation for our customers. Working in tandem with BioCatch Support, Solution Engineering, Threat Analyst and Data Scientists.
• Manage project coordination and provide oversight for project team to ensure adherence to a schedule
• Develop, and update project plans for technology delivery that forecasts timeline, resource needs and task owner.
• Communicate customer expectations to the Solution Engineering team and Threat Analyst team when a project is in flow.
• Lead the project team through any customer issues by identifying path to remediation, executing on plan and keeping stakeholders informed.
• Schedule and facilitate regular meetings with customers to provide updates on product releases and gather feedback on product roadmap
• Advocate on behalf of your customers with BioCatch internal staff in Solutions, R&D, Products and Engineering.
• Prepare and deliver Quarterly Business Reviews to customer business owners to review achievements, set goals and plan timelines for envisioned projects.
• Provide periodic updates to internal stakeholders on customer overall status and KPIs.

• 2 years of post-sales account management/program management experience in the cyber security, fraud, payments or technology space working with top tier customers.
• Bachelor’s degree from a STEM subject/quantitative discipline such as Statistics, Engineering, Mathematics, Economics, Physics, Computer science or Information Systems. Strong candidates with degrees in other disciplines will be considered. Additional relevant work experience will be considered in lieu of education requirements
• Exceptionally strong verbal and written communication skills.
• Strong time management skills and strict adherence to timelines, with the ability to operate within a structured approach and to deliver results.
• Ability to work in a team environment, by soliciting input and feedback. Ability to effectively manage conflict.
• Demonstrates the ability to work well under pressure, sense of purpose, drive, motivation, coachability, competitiveness, curiosity, accountability, and integrity. Candidate must possess a positive attitude, and an entrepreneurial spirit.
• Experience with Automation processes and AI optimization
• Experience using tools like Gainsight, Salesforce, ANT agent, Microsoft Power Automate, Snowflake, Claude, Copilot will be an advantage

• We take care of our team inside and outside of work, with benefits designed to support your health, growth, and well-being.
• Flexible paid time off policy
• Sick, Maternity/ Paternity, and other paid leaves
• 401(k) plan with up to 4% company match
• Healthcare programs tailored to your needs
• Life insurance
• Wellness programs, EAP, and personalized health advocacy
• Fully remote and shared space work options across the US
• Monthly reimbursements for home internet and cell phone