Site Reliability Engineer

About Lakeview Loan Servicing BEWARE of Unsolicited Job Offers that request a personal ID!!! Lakeview Loan Servicing, LLC (“Lakeview”) is a uniquely qualified mortgage finance company dedicated to assisting our customers with efficient and affordable refinancing and purchase options. We have already helped thousands of customers to save hundreds of dollars each month by refinancing their mortgages. We also offer Home Equity Loans. We seek people who are experienced in their respective fields and share our commitment and drive. In return, we provide our employees an exceptional workplace, one that challenges their capabilities, rewards their achievements and encourages their growth. Lakeview Loan Servicing, LLC, is a master servicer of residential mortgage loans, owns mortgage servicing rights (MSRs) and originates residential mortgage loans. We engage Subservicers to handle the day-to-day servicing of mortgage loans. Lakeview Loan Servicing, LLC NMLS #391521 (www.nmlsconsumeraccess.org/) We do not originate loans in New York. Licensed by the Dept. of Financial Protection and Innovation under the California Residential Lending Act #4131216

Lakeview Loan Servicing

FHA StreamlineVA StreamlineHELOANsPurchase Mortgagesand Mortgages for Refinance

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L

lakeview.com

501-1,000 employees

Financial Services

Coral Gables, Florida

Privately Held

7.8k LinkedIn followers

• Monitor all systems and infrastructure for the highest level of availability and proactively identify and resolve incidents before they impact operations.
• Respond to incidents and outages in a timely and effective manner and serve as backup Incident Manager during outages.
• Collaborate with other teams and vendors to diagnose and resolve complex hardware, software, and application performance issues.
• Document incident details and implement corrective actions to prevent recurrence.
• Build, tune, and maintain monitoring, alerting, and dashboards in New Relic across applications and infrastructure.
• Ensure alerts are actionable by defining ownership, response steps, and thresholds, and reduce alert noise over time.
• Support alert integrations that route into Jira Service Management so that alerts arrive as workable tickets.
• Perform and monitor backup, restore, and data-protection operations in Commvault, including job monitoring and failure remediation.
• Validate recoverability through periodic restore testing, and report on backup health and coverage gaps.
• Operate and support workloads in Microsoft Azure and Amazon Web Services, including compute, storage, networking, and identity services.
• Perform routine maintenance tasks, including monitoring, patching, vulnerability remediation, and backups.
• Optimize system performance and resource utilization on premises and in the cloud.
• Develop and maintain automation scripts (e.g., PowerShell, Python) to streamline repetitive tasks and system administration.
• Create and maintain comprehensive documentation of IT processes, runbooks, configurations, and troubleshooting procedures.

Required

• Knowledge of scripting languages (e.g., PowerShell, Python).
• Knowledge of networking concepts and protocols (e.g., TCP/IP, DNS, DHCP).
• Experience with virtualization technologies such as Azure VDI
• Experience with IT service management frameworks.
• Extensive expertise in the Windows operating system.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.

Preferred

• 3-5 years of hands-on experience in site reliability engineering, systems engineering, or production operations roles.
• Strong understanding of IT infrastructure components, including servers, networks, and storage.
• Hands-on experience with cloud platforms, specifically Microsoft Azure and AWS.
• Hands-on experience with New Relic monitoring and alerting tools.
• Working experience with Commvault enterprise backup and data protection

• Medical coverage
• Company-matched 401(k)
• Annual bonus