Senior Director, ICX Data, Analytics & AI

About Vertex Inc. Vertex is the Decision-to-Defense™ global indirect tax and compliance company. We help enterprises control indirect tax and compliance across the transaction lifecycle-so outcomes can be proved and improved with confidence. Our purpose is to ensure businesses and communities thrive through trusted transactions. Global compliance now lives inside the transaction. So does Vertex-helping enterprises prove outcomes from determination to defense.

Vertex Inc.

When it has to be right, you Vertex™.

taxtransaction taxindirect taxtax compliancesoftwareVATvalue added taxsales and usemanaged servicesreturns outsourcing

V

vertexinc.com

1,001-5,000 employees

Software Development

King of Prussia, PA

Public Company

71k LinkedIn followers

Raised $345M

• The Sr. Director, ICX Data, Analytics & AI leads the intelligence engine behind
• Vertex’s integrated customer experience. This role is accountable for the data,
• analytics, models, decisioning, and AI agents that power precision engagement
• today and enable Vertex’s broader agentic capabilities over time.
• The role sets the strategic direction for ICX data and AI capabilities; oversees
• the intelligence layer across the customer experience; and partners with Digital
• Technology & Engineering (DTE), Commercial, Legal, Medical, Regulatory, and
• external vendors to deliver compliant, scalable, and commercially impactful
• solutions.
• Set and execute the data, analytics, AI, and agentic strategy and roadmap for
• the ICX organization, aligned to commercial priorities and enterprise
• technology direction.
• Own build, buy, and partner decisions, including investment cases, capability
• roadmaps, vendor selection, and value realization.
• Lead the end-to-end intelligence layer supporting the integrated customer
• experience, including data products, customer analytics, predictive models,
• next-best-action decisioning, and AI agent portfolio.
• Establish and scale AI agents and AI/ML capabilities that improve precision
• engagement, enable orchestration across channels, and advance Vertex’s
• agentic maturity.
• Own enterprise measurement and the commercial closed loop—turning customer
• engagement, channel, and performance signals into actionable insights and
• measurable business results.
• Define and lead ICX data strategy, data governance, data quality, and
• Responsible AI practices.
• Serve as the senior ICX accountability point with Legal, Medical, Regulatory,
• Privacy, and Compliance partners to ensure AI and data solutions are
• compliant, transparent, defensible, and fit for use.
• Partner with DTE on shared infrastructure, data foundations, engineering
• standards, integration, model operations, and scalable delivery.
• Build, lead, and develop a high-performing team of approximately 9 direct
• reports spanning data strategy, analytics, data science, AI, measurement, and
• decision science.
• Develop the internal talent bench and external vendor ecosystem required to
• deliver strategic capabilities at speed and scale.
• Champion AI, data, and digital literacy across the Commercial organization to
• drive adoption, responsible use, and return on investment.
• Partner closely with ICX Platforms and other cross-functional stakeholders to
• connect intelligence, activation, measurement, and customer experience
• outcomes.
• Agentic AI and intelligent decisioning
• Commercial analytics and measurement
• Responsible AI and data governance
• Digital customer experience
• Talent and vendor ecosystem leadership
• Cross-functional influence and executive communication
• Value realization and commercial impact

• Bachelor’s degree required; advanced degree in data science, analytics,
• computer science, engineering, business, or a related field preferred.
• Significant leadership experience in data, analytics, AI/ML, decision
• science, digital strategy, or customer experience.
• Demonstrated experience translating data and AI capabilities into measurable
• commercial, customer, or business outcomes.
• Experience developing and operationalizing data products, predictive models,
• next-best-action or decisioning capabilities, and AI/agentic solutions.
• Strong understanding of data governance, data quality, Responsible AI, model
• risk, privacy, and compliance requirements.
• Proven ability to lead complex build, buy, and partner decisions and manage
• strategic technology or analytics vendors.
• Experience leading high-performing, multidisciplinary teams and influencing
• senior stakeholders in a matrixed organization.
• Experience in biopharma, healthcare, or another highly regulated industry
• strongly preferred.
• At Vertex, we embrace continuous learning and encourage employees to stay
• informed on advances in AI, technology, automation, and industry trends. We seek
• talent who bring an external perspective, demonstrate curiosity and sound
• judgment, and thoughtfully adopt new capabilities that improve decision-making,
• drive innovation, increase efficiency, and help deliver better outcomes for
• patients.
• $228,000 - $342,000
• The range provided is based on what we believe is a reasonable estimate for the
• base salary pay range for this job at the time of posting. This role is eligible
• for an annual bonus and annual equity awards. Some roles may also be eligible
• for overtime pay, in accordance with federal and state requirements. Actual base
• salary pay will be based on a number of factors, including skills, competencies,
• experience, and other job-related factors permitted by law.
• At Vertex, our Total Rewards offerings also include inclusive market-leading
• benefits to meet our employees wherever they are in their career, financial,
• family and wellbeing journey while providing flexibility and resources to
• support their growth and aspirations.  From medical, dental and vision benefits
• to generous paid time off (including a week-long company shutdown in the Summer
• and the Winter), educational assistance programs including student loan
• repayment, a generous commuting subsidy, matching charitable donations, 401(k)
• and so much more.
• 1.    Hybrid: work remotely up to two days per week; or select
• 2.    On-Site: work five days per week on-site with ad hoc flexibility.
• Note: The Flex status for this position is subject to Vertex’s Policy on Flex @
• Vertex Program and may be changed at any time.
• Vertex is a global biotechnology company that invests in scientific innovation.
• Vertex is committed to equal employment opportunity and non-discrimination for
• Any applicant requiring an accommodation in connection with the hiring process
• and/or to perform the essential functions of the position for which the
• applicant has applied should make a request to the recruiter or hiring manager,
• or contact Talent Acquisition at ApplicationAssistance@vrtx.com

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• Summer company shutdown
• Winter company shutdown
• Educational assistance
• Student loan repayment
• Commuting subsidy
• Matching charitable donations
• 401(k)
• Annual bonus
• Annual equity awards