Senior Brand Success Manager - Bilingual (Korean/English)

About Faire Faire is a wholesale technology platform empowering brands and retailers to strengthen the unique character of local communities.

Faire

The future is local

F

faire.com/careers

1,001-5,000 employees

Software Development

San Francisco, CA

2017

Privately Held

83k LinkedIn followers

Raised $1.7B

• Regularly engage with brands across scaled and 1:1 email, phone, in person,
• and video calls
• Owns your book of business + revenue outcomes you’re responsible for driving
• Develop and manage customer relationships, built on trust and credibility
• Drive high-value adoption and ongoing usage of Faire Direct via brand sales
• and marketing efforts to maximize Retailer Acquisition
• Drive customer adoption and retention within brand-funded programs such as
• Identify growth opportunities for your brands, and coach them from strategy
• through execution
• Communicate new product releases and updates to your accounts
• Synthesize, measure, and communicate the voice of the customer to provide
• actionable and invaluable feedback to help size blockers and prioritize
• product development
• Collaborate cross-functionally on various initiatives to further the success
• of our brands (support, product, design, marketing, etc.)
• Use data, graphs and reports to truth seek and drive action to beat goals
• Be relentlessly resourceful, scrappy and act with urgency to ensure Faire’s
• success
• Be adaptable to changing business needs and goals
• Foster a psychologically safe, motivating, inclusive and energizing team
• culture

• Fluent in Korean: You meet your brands needs by supporting our top performing
• apparel brands whose preferred language is Korean.
• Experience: You have 5+ years of experience in sales, account management, or
• business development in a fast paced environment; You have experience using a
• variety of fundamental sales and data tools (e.g. Salesforce, data
• visualization software, call recording tools)
• Customer obsessed: You always do what’s right for the customer; are our
• customers’ strongest advocate; you understand the needs and priorities of
• small businesses, and are excited to help these small businesses be
• successful.
• Goal-oriented: This is a quota-based role! We want you to be motivated to exceed
• your goals.AI Native: You operate AI-first, leveraging AI tools to streamline
• your workflows and strengthen your pitch.
• Strong communicator: You are excellent at listening and at communicating
• ideas clearly and succinctly both in verbal and written form. You can
• aggregate customer feedback to influence cross-functional
• stakeholders/decisions.
• Ownership mentality: You are an owner and are willing to go above and beyond
• your job description to help your team succeed. You have a bias to action,
• and a willingness to figure things out.
• Relentlessly resourceful: You won’t quit and are willing to do whatever it
• takes to make brands and our team succeed
• Growth Mindset: You are self aware and can identify your own strengths and
• weaknesses. You have intrinsic curiosity and are eager to accept feedback and
• actively seek out ways to get better every day
• Agile and flexible: You have an ability to learn fast, iterate, and be
• adaptable. You are resilient and bounce back when things get tough.
• Collaborative: You empathize with and work well across teams; You want to be
• around others who share your goals and you want to be growing and achieving
• together. You share best practices and you see your team’s success as your
• own.
• Creative problem solving / innovation: You can come up with creative
• solutions to customers’ problems. You can create, iterate, and evolve the
• Brand Success strategy, process, and tactics to help build an effective and
• efficient motion.
• Analytical rigor: You are effective at leveraging data to identify and
• discuss actionable insights; You are able to track, analyze, and communicate
• key performance metrics

• San Fransisco, New York and Los Angeles: the OTE pay range for this role is
• $132,000 to $181,000 per year.
• This role will also be eligible for equity and benefits. Actual base pay will be
• determined based on permissible factors such as transferable skills, work
• experience, market demands, and primary work location. The base pay range
• provided is subject to change and may be modified in the future.
• Hybrid Faire employees currently go into the office 3 days per week on Tuesdays,
• Thursdays, and a third flex day of their choosing (Monday, Wednesday, or
• Friday). Additionally, hybrid in-office roles will have the flexibility to work
• remotely up to 4 weeks per year. Specific Workplace and Information Technology
• positions may require onsite attendance 5 days per week as will be indicated in
• the job posting.
• Paid parental leave up to 16 weeks
• Comprehensive health coverage, with options varying by location
• Fertility and family-building benefits through Carrot, including a lifetime
• reimbursement allowance
• Mental health support and coaching through Modern Health
• Stipends to support your professional development, wellness, and work from
• home needs
• Employer-sponsored retirement plan, dependent on country of employment
• Faire was founded in 2017 by a team of early product and engineering leads from
• Square. We’re backed by some of the top investors in retail and tech including
• Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures,
• Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San
• Francisco and Kitchener-Waterloo, and a global employee presence across offices
• in Toronto, London, and New York. To learn more about Faire and our customers,
• you can read more on our blog [https://blog.faire.com/].
• Faire provides equal employment opportunities (EEO) to all employees and
• Faire is committed to providing access, equal opportunity and reasonable
• accommodation for individuals with disabilities in employment, its services,
• programs, and activities. Accommodations are available throughout the
• recruitment process and applicants with a disability may request to be
• accommodated throughout the recruitment process. We will work with all
• applicants to accommodate their individual accessibility needs.  To request