Senior AI Technical Product Manager

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Humana

H

humana.com

10,001+ employees

Insurance

Louisville, Kentucky

Public Company

765k LinkedIn followers

Raised $14.1B

• As Humana continues its transformation into an AI-first enterprise, we are
• looking for a hands-on Senior Product Manager to design, prototype, and scale AI
• solutions across our business. You will work with cross-functional teams of
• engineers, designers, data scientists, and business stakeholders to build
• AI-powered solutions that solve real enterprise problems. You will own an AI
• product or major capability within our AI portfolio, define what success looks
• like, build and develop with the team, and drive it from deeply understanding a
• business challenge, to prototyping an AI solution, to proving its value, to
• delivering it through Humana's enterprise AI governance process.
• Product ownership: Own the discovery, definition, and delivery of an AI
• product or capability. Write the PRD, define the target-state (north-star)
• vision, and drive it from concept through prototyping, evaluation, and
• launch.
• Business discovery: Work directly with business partners to understand their
• operations, map the service end to end, and turn real problems into scoped AI
• use cases with a clear value proposition.
• Hands-on prototyping: Build working prototypes and demos yourself with AI
• tools (for example, Claude Code, Cursor, OpenAI Codex) to test feasibility
• and value.
• Requirements and scoping: Turn validated use cases into clear, buildable
• requirements, user stories, acceptance criteria, edge cases, and success
• metrics, so engineers, data scientists, and designers know exactly what
• "done" and "good" mean. Shape the end-to-end user experience with design,
• since enterprise adoption lives or dies on usability.
• Delivery and execution: Drive the build from prototype to production and own
• the backlog, sequence the work, make scope and tradeoff calls as models and
• constraints shift, unblock the team, and keep momentum from first demo
• through launch and iteration.
• Evaluation and quality: Build golden sets and ground truth, run offline and
• live evals, choose appropriate metrics (accuracy, precision, recall, F1, task
• success, hallucination rate), and use results, including LLM-as-judge where
• validated, to decide what ships and to measure impact.
• discussions with engineering, while owning the required prompt engineering
• and/or skill creation components of the AI harness.
• Cross-functional delivery: Partner with engineers, data scientists, and
• designers to deliver against roadmap and milestones, and contribute to shared
• playbooks, skills, and patterns.
• Governed delivery: Prepare the documentation, scorecards, and technical
• detail needed to move your solution through Humana's enterprise AI governance
• (AIRB, LRC, Responsible AI Council).
• Communication: Communicate progress, requirements, trade-offs, ROI,
• and eval results clearly to business and technical stakeholders.

Required

• equivalent experience)
• 5+ years of product or related experience, including 3+ years in product
• management, with hands-on experience building or shipping AI/ML or GenAI
• products.
• You use AI tools regularly and prototype your own ideas.
• Evaluation experience: You have built or run evals, including golden sets,
• ground truth, and accuracy-, precision-, and recall-based metrics, and used
• them to make product decisions.
• AI knowledge: A working understanding of modern AI/ML and GenAI: LLMs, RAG,
• agents, prompt/harness engineering, and evaluation methodology.
• Communication across domains: The ability to move between business and
• technical language and to build a value proposition and a basic business
• case.

Preferred

• Experience in healthcare, insurance, or another regulated industry.
• Hands-on experience with agent frameworks, GraphRAG / knowledge graphs, or
• reusable skills / plugins.
• Working proficiency in Python
• Familiarity with responsible AI, bias mitigation, and
• compliance for sensitive data.
• Comfort with ambiguity and a fast pace, with strong prioritization and
• problem-solving.

• Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers
• competitive benefits that support whole-person well-being. Associate benefits
• are designed to encourage personal wellness and smart healthcare decisions for
• you and your family while also knowing your life extends outside of work. Among
• our benefits, Humana provides medical, dental and vision benefits, 401(k)
• retirement savings plan, time off (including paid time off, company and personal
• holidays, paid parental and caregiver leave), short-term and long-term
• disability, life insurance and many other opportunities.