Principal Product Manager, AI

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Humana

H

humana.com

10,001+ employees

Insurance

Louisville, Kentucky

Public Company

765k LinkedIn followers

Raised $14.1B

• As Humana continues its transformation into an AI-first enterprise, we are
• looking for a hands-on, technically deep Principal Product Manager to define
• strategy and drive delivery across a portfolio of AI products. You will set the
• standard for how we build AI at Humana, and personally go deep, from
• understanding a business challenge, to prototyping an AI solution, to proving
• its value, to delivering it through Humana's enterprise AI governance process.
• You will lead through influence, making engineers, data scientists, designers,
• product managers, and business leaders more effective.
• Portfolio strategy and vision: Define the multi-year vision and strategy for
• a portfolio of AI products and capabilities. Prioritize across competing
• product areas and adapt the portfolio as the model landscape and the business
• change. Set the north-star and the long-term roadmap, and reason from first
• principles when the problem, opportunity, and strategy are not yet defined.
• leaders to map their operations end to end. Turn ambiguous, high-stakes
• problems into a slate of AI use cases, each with a clear business case, and
• sequence them into a portfolio.
• Hands-on prototyping: Build working prototypes and demos with agentic coding
• tools (Claude Code, Cursor, OpenAI Codex) to prove feasibility and value
• before a full team is committed. Stay close enough to the technology to make
• credible technical calls.

Required

• requirements: user stories, acceptance criteria, edge cases, and success
• metrics. Shape the end-to-end user experience with design, because adoption
• depends on usability.
• Delivery and execution: Drive the build from prototype to production across
• your portfolio. Sequence the work, make scope and tradeoff calls as models
• and constraints shift, unblock teams, and keep momentum from first demo
• through launch and iteration.
• Evaluation and quality standards: Define how quality is measured. Build
• golden sets, error budgets, and eval frameworks; run offline and production
• evals; choose the right metrics (precision, recall, task success,
• hallucination rate); apply LLM-as-judge where it has been validated. Turn
• results into launch decisions and leadership readouts.
• Solution architecture: Partner with engineering on high-level architecture
• and feasibility across the portfolio, while owning the context engineering
• and skill-creation components of the AI harness and setting the reusable
• patterns others build on.
• Cross-organizational leadership: Lead engineers, data scientists, designers,
• product managers, and business partners without direct authority. Influence
• VP-level organizations through written narratives, business cases, and
• executive forums. Author the playbooks, skills, and solution patterns for
• building AI at Humana.
• Governed delivery: Move solutions through Humana's enterprise AI governance
• (AIRB, LRC, Responsible AI Council), owning the product documentation,
• scorecards, and stage-gate reviews, and help shape the governance standards
• themselves as the portfolio grows.
• Talent and standards: Raise the bar for the whole team. Mentor senior and
• lead product managers, contribute to hiring and promotion assessments, and
• set the craft standard for building with AI across the organization.
• Communication and influence: Communicate strategy, roadmap, requirements,
• ROI, and eval results clearly to executive, business, and technical
• audiences, and represent Humana's AI product work externally with partners,
• vendors, and the broader community.
• techniques (agent harness, loop, and graph / GraphRAG approaches), form a
• defensible point of view on where they are headed, and apply them across your
• portfolio.
• 10+ years of product or related experience, with AI/ML or GenAI products
• shipped to production. Candidates with fewer years but a strong engineering
• background and real fluency in AI will be considered.
• Portfolio-level impact: A track record of setting strategy and driving
• delivery across multiple products or a major domain, and of leading
• initiatives with org-wide, executive-level visibility.
• Hands-on building: You use AI tools regularly, prototype your own ideas, and
• can say specifically what you would change about a model's behavior and why.
• You know the trade-offs that matter: context windows, latency, cost,
• hallucination, and RAG versus fine-tuning.
• Evaluation expertise: You have built evals (golden sets, ground truth, and
• offline and live evals) and used precision- and recall-based metrics to make
• product decisions, and you have set eval standards that other teams adopt.
• Systems thinking: When you find a problem, you build the infrastructure that
• prevents the whole class of problem, and you make that infrastructure
• reusable across the organization.
• Communication across domains: You move fluently between business and
• technical concepts, with a track record of business cases, ROI models, and
• roadmaps that inform investment decisions at the executive level.
• AI knowledge: A deep working understanding of modern AI/ML and GenAI (LLMs,
• agents, RAG, prompt/harness engineering, and Evals) and how it applies to
• enterprise problems.
• You work from first principles, prioritize well, and make good calls quickly
• with incomplete information.

Preferred

• building, in a large enterprise environment.
• Experience in healthcare, insurance, or another regulated industry.
• A well-supported, publicly demonstrated point of view on where agentic AI,
• evals, and AI-native product development are headed.
• Hands-on experience with agent frameworks, GraphRAG / knowledge graphs, and
• reusable skills / plugins.
• Experience defining a new AI product category or standing up
• cross-organization AI standards and playbooks.
• Familiarity with responsible AI, bias mitigation, and compliance with
• sensitive data.
• A degree in computer science or engineering, or an equivalent combination of
• experience.

• Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers
• competitive benefits that support whole-person well-being. Associate benefits
• are designed to encourage personal wellness and smart healthcare decisions for
• you and your family while also knowing your life extends outside of work. Among
• our benefits, Humana provides medical, dental and vision benefits, 401(k)
• retirement savings plan, time off (including paid time off, company and personal
• holidays, paid parental and caregiver leave), short-term and long-term
• disability, life insurance and many other opportunities.