Manager, Internal Communications

About Charles River Associates Charles River Associates (CRA) is a global consulting firm specializing in litigation, regulatory, financial, and management consulting. We provide economic and financial analysis in litigation and regulatory proceedings and guide businesses through critical strategy and operational issues. Since 1965, clients have engaged CRA for our unique combination of functional expertise and industry knowledge, and for our objective solutions to complex problems. Headquartered in Boston, CRA has offices throughout the world. Learn more about our careers at http://www.crai.com/careers.

Charles River Associates

Experience that counts for more.

Antitrust & Competition EconomicsEnergy & EnvironmentFinancial Accounting & ValuationFinancial EconomicsFinancial MarketsForensic ServicesIPInternational ArbitrationLabor & EmploymentLife Sciences

C

crai.com

1,001-5,000 employees

Business Consulting and Services

Boston, MA

1965

Public Company

79k LinkedIn followers

Raised $250M

• Reporting to the Chief Marketing Officer and dotted line to Chief Human
• Resources Officer, the Manager, Internal Communications will establish and lead
• a centralized internal communications function that informs, aligns, and engages
• employees across the firm.
• This role will define and own the firm’s internal narrative, ensuring consistent
• messaging, clear prioritization of initiatives, and disciplined communication
• that supports execution of strategic priorities (e.g., culture and people,
• transformation programs, AI, CRM, and enterprise initiatives). The Manager will
• work closely with Marketing, Human Capital, and senior leadership to create a
• cohesive, firmwide communications model.
• Define and lead a firmwide internal communications strategy aligned with
• business priorities and transformation initiatives
• Establish a clear and consistent “firm story,” ensuring employees understand
• both strategic priorities and how to act on them as well as reinforcing CRA’s
• employee value proposition and firm culture
• Own messaging, timing, and reinforcement of key initiatives across the
• organization
• Translate complex business priorities into clear, actionable communications
• Lead execution of core internal channels, including newsletters, leadership
• communications, campaigns, All Hands and office communications
• Develop and manage the internal editorial calendar, ensuring prioritization
• and sequencing of firmwide messaging
• Standardize formats, tone, and communication frameworks across all channels
• Oversee production of high-quality written and visual content across internal
• platforms
• Embed communications into major firm initiatives (e.g., AI, CRM, operational
• changes) to drive adoption and behavior change
• Partner with practice leaders to define communication plans, milestones, and
• reinforcement strategies
• Ensure communications are proactive, coordinated, and tied to measurable
• outcomes
• messaging and priorities
• Represent the CEO’s voice and point of view in firm communications
• Serve as the central point of coordination for firmwide communications
• requests
• Advise leadership on communication approach, tone, and risk mitigation
• Build strong relationships across offices and practices to ensure relevance
• and uptake
• Establish clear ownership and governance of internal communications across
• the firm
• Transition and integrate work currently handled by external vendors into an
• in-house model (as applicable)
• Implement processes for intake, prioritization, and approval of
• communications
• Ensure consistency and alignment across geographies and teams
• Define KPIs to measure effectiveness (e.g., engagement, reach, understanding,
• behavioral impact)
• Track performance of communications and continuously refine strategy
• Gather feedback from employees and leadership to improve clarity and
• effectiveness

• Bachelor's or Master's Degree in Journalism, English, Communications or
• related area of study;
• 8–12+ years of experience in internal communications, corporate
• communications, or marketing communications within a professional services or
• B2B environment
• Proven ability to lead enterprise-wide communication strategies and
• transformation programs
• Exceptional writing, editing, and storytelling skills, with the ability to
• simplify complex ideas and analysis while retaining sophistication and
• avoiding jargon
• Strong stakeholder management skills, including experience working with
• senior leadership
• Experience building or scaling communications functions or operating models
• Ability to operate in a fast-paced, evolving environment with competing
• priorities

• Beginning with skill building, training continues with technical training,
• presentation skills, internal seminars, and career mentoring and performance
• coaching from an assigned senior colleague. Additional leadership and
• collaboration opportunities exist through internal firm development
• activities.
• We offer a comprehensive total rewards program including a superior benefits
• package, wellness programming [https://www.crai.com/benefits/] to support
• physical, mental, emotional and financial well-being, and in-house
• immigration support
• CRA creates a work environment that enables our colleagues to benefit from being
• together in the office to best deliver on our promise of career growth,
• mentorship and inclusivity. At the same time, we recognize that individuals
• realize a range of benefits when working from home periodically. We currently
• ask that individuals spend 3 to 4 days a week on average working in the office
• (which may include traveling to another CRA office), with specific days
• determined in coordination with your practice or team. At certain times of the
• year (e.g. holiday periods), additional remote work options are offered to those
• whose work commitments permit it, although our offices remain open for those who
• choose or need to be there.
• A good-faith estimate of the annual base salary range for this position is
• $100,000 - $115,000. Starting pay within this range may vary based on factors
• such as education level, experience, skills, geographic location, market
• conditions, and other qualifications of the successful candidate. This position
• may be eligible for additional bonus incentive compensation. CRA offers a
• comprehensive benefits package, subject to eligibility requirements, which may
• include: medical, dental, and vision insurance; 401(k) retirement plan with
• employer match; life and disability insurance; paid time off (vacation, sick
• leave, holidays); paid parental leave; wellness programs and employee assistance
• resources; and commuter benefits.