Event Operations Manager - Chicago Marriott Downtown Magnificent Mile

About Encore Global Encore is your full-service event production partner with more than 80 years of experience. Each year, Encore delivers more than 350,000 events in 20 countries across North America, Europe, the Middle East, Australia and Asia Pacific. Through event technology, rigging infrastructure, production and creative services, our team brings a unique blend of technical expertise with a commitment to delivering excellent service for every event. Proud to be one of the Fortune 100 Best Companies to Work For® in 2025 and a Certified Great Place to Work™ for five years running. Encore: events that transform.

Encore Global

A leading global event production company with unmatched technical expertise and a hospitality-first approach.

E

encoreglobal.com

10,001+ employees

Events Services

Schiller Park, Illinois

Privately Held

148k LinkedIn followers

• Manages floor operations to achieve service excellence with a focus on customer
• service, staff leadership, performance management and development. Achieves the
• overall goals of the organization through effective workforce and inventory cost
• control. This position reports directly to either an Operations Director or
• Director, Event Technology at locations producing greater than three million
• dollars in revenue.
• Manages the daily floor activities and workflow of technicians to ensure that
• all equipment and services are delivered on time, in good working condition and
• as specified by clients and the hotel.
• Provides direct supervision of team members including scheduling and time
• keeping.
• Ensures that billing is reviewed and approved by clients, and advises the
• Director and/or Sales Manager of any potential challenges.
• Ensures that daily equipment sheets are updated and properly completed.
• Manages inventory control procedures to maintain proper inventory levels while
• also maintaining safety, security, and quality assurance of equipment.
• Attends BEO, Pre-Cons, and pre-production meetings as needed.
• Delegates tasks as appropriate.
• accordance with the company’s standard operating procedures.
• Supervises and mentors operational staff to ensure client satisfaction and
• revenue maximization via onsite upselling.
• Provides outstanding customer service by establishing excellent working
• relationships with internal and external clients, team members, neighboring
• Encore properties and all vendors.  Mentors Technicians to also provide this
• superior level of customer service.
• Meets with guests’ onsite to ensure that their needs are met and the equipment
• setup is working properly.
• Portrays a polished, professional image according to the guidelines in the
• Employee Guide and/or hotel standards and ensures the team adheres to the same
• standards.
• Promotes and reinforces a positive working environment centered on Encore core
• values.
• operational support staff.
• Promote and drive professional development and training efforts to improve
• overall business acumen, technical knowledge and service to the field.
• Manage human resource related issues including performance management, salary
• administration and training and development.
• Effectively utilizes applicable company computer systems and software programs
• and ensure team members are properly trained.
• Registers and recommends team members for additional training opportunities as
• needed.

• High School Diploma is required. Bachelor’s degree is preferred.
• 4+ years of audio visual and customer service/hospitality experience including
• 2+ years of supervisory experience.
• Experience leading workflow and team members.
• Proficiency with computer software and programs, including the Internet and
• Effective leadership abilities and customer satisfaction focus.
• Team members must be able to meet the physical demands outlined below to
• Note: The physical requirements marked with an asterisk () indicate activities
• performed without assistance.*
• Team members must be able to meet the physical demands above in order to
• Work is performed in a hotel/convention center environment with moderate
• exposure to outdoor temperatures and to dirt, sand and/or dust. The working
• conditions will vary between moderately quiet to noisy volumes. Team members
• will use high-end audio-visual equipment and electrical components and will be
• exposed to heights via lifts and ladders. Team members may be asked to work in
• multiple hotel locations. Working times will include irregular hours and on-call
• status including days, evenings, weekends, and holidays. Team members must
• adhere to appearance guidelines as defined by Encore based on an individual
• hotel or a representation of hotels in that city or area.
• The above information on this description is not necessarily an exhaustive list
• of all responsibilities, duties, skills, efforts, requirements or working
• conditions associated with the job.  While this is intended to be an accurate
• reflection of the current job, management reserves the right to revise the job
• or to require that other or different tasks be performed as assigned.