Enterprise AI Product Manager

About Commonwealth of Massachusetts MassDEP serves the Commonwealth by protecting natural resource areas that involve water, land and air. MassDEP is responsible for ensuring clean air and water, safe management and recycling of solid and hazardous wastes, timely cleanup of hazardous waste sites and spills, and the preservation of wetlands and coastal resources. MassDEP enforces environmental laws, provides technical assistance to cities and towns, issues permits and licenses for activities near sensitive resources, inspects contaminated site cleanups, and partners with other federal and state agencies, municipal officials and environmental stakeholders.

Commonwealth of Massachusetts

Environmental ProtectionHuman HealthImproving the EnvironmentCircular EconomyWastePollutionRecyclingAir QualityWater Qualityand Clean Energy

C

mass.gov/orgs/massachusetts-department-of-environmental-protection

501-1,000 employees

Government Administration

Boston, Massachusetts

Government Agency

7.6k LinkedIn followers

• Define and maintain the long-term vision, strategy, and roadmap for the AI Assistant ecosystem).
• Translate evolving capabilities such as agents, integrations, workflows and other emerging features into practical applications for state government.
• Identify and evaluate high-impact use cases across secretariats and agencies.
• Establish standards and patterns for when needs should be addressed through shared enterprise capabilities, reusable solutions, or agency-specific configurations.
• Plan for and manage platform changes and feature deprecations to minimize disruption and preserve continuity for users and agency solutions.
• Align product priorities with executive branch strategic objectives and policy direction.
• Continuously refine the roadmap based on user needs, stakeholder feedback, and evolving AI capabilities.
• Manage a structured process for agencies to propose new AI use cases and solutions.
• Evaluate opportunities based on user need, potential impact, feasibility, reuse potential, risk, accessibility, and implementation effort.
• Facilitate cross-secretariat decisions of sequencing, resource allocation, and trade-offs.
• Establish the Platform Operating Model
• Design and implement scalable product management processes, including
• Use case intake and review
• Risk and compliance review coordination
• Pilot and experimentation frameworks
• Deployment and adoption playbooks
• Performance monitoring and reporting standards
• Establish procedures for responsible AI implementation in coordination with legal, security, accessibility, and policy stakeholders.
• Institutionalize repeatable processes that enable agencies to adopt AI tools in a structured, compliant, and measurable way.
• Develop guidance and operating models for agency-level AI product ownership and stewardship.
• Build executive-ready reporting frameworks that clearly communicate product performance, impact, and risk posture.
• Synthesize data and insights into compelling narratives for senior leadership.
• Provide recommendations on scaling, sunsetting, or refining AI use cases.
• Communicate trade-offs and strategic decisions under ambiguity.
• Cross-Functional Collaboration
• Partner closely with
• Engineering Lead (technical feasibility, architecture, security)
• Enablement/Training Leads (adoption and change management)
• Vendors and external partners (platform capabilities and roadmap alignment)
• Coordinate with secretariats and agency leadership to align on priorities and outcomes.
• Serve as a central point of ownership for enterprise AI product decisions.
• Maintain a detailed understanding of the platform provider’s capabilities, limitations, product roadmap, release cycle, and deprecation plans; assess their implications for the Commonwealth; and represent Commonwealth product needs and priorities in vendor engagements.

Required

• Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.
• I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.
• II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.
• III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.
• IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

Preferred

• Eight (8) to ten (10) plus years of experience leading digital, platform, or enterprise product initiatives in complex organizations (public sector experience strongly preferred).
• Demonstrated experience prioritizing and scaling products across multiple business units or agencies.
• Proven ability to create and implement structured product management processes and governance frameworks.
• Strong track record defining metrics, measuring outcomes, and communicating value to executive stakeholders.
• Experience working with AI-enabled products, data-driven platforms, or emerging technologies.
• Experience balancing experimentation and innovation with enterprise risk management.
• Exceptional stakeholder management skills and ability to lead through influence.
• Strong analytical and decision-making skills under conditions of ambiguity.
• Excellent written and verbal communication skills, including executive-level reporting.

• When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
• Want the specifics? Explore our Employee Benefits and Rewards!
• An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.