Desktop Software Engineering Manager

About AlphaSense AlphaSense is the technology behind the business world’s most important decisions – from Wall Street to boardrooms across every major industry. Trusted by over 6,500 leading companies – including 88% of the S&P 100, 80% of top global banks, and all 20 of the world’s largest pharmaceutical firms – our AI search and market intelligence platform empowers business leaders to move faster and with greater confidence by delivering the right insights at the right moment. Whether investing, acquiring, advising, or launching, AlphaSense fuels the decisions where clarity creates competitive edge. Headquartered in New York City, AlphaSense employs over 2,500 people across offices in the U.S., U.K., Finland, India, and Singapore. For more information, please visit www.alpha-sense.com.

AlphaSense

AlphaSense is the technology behind the business world’s most important decisions.

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A

alpha-sense.com

1,001-5,000 employees

Software Development

New York, New York

Privately Held

143k LinkedIn followers

Raised $1.8B

• Ensure the team is testing new desktop application releases against the
• managed device baseline before broad internal rollout
• Own the team's relationship with product engineering as it relates to how
• AlphaSense desktop applications behave on managed employee endpoints
• Define the standard for how the team captures and communicates diagnostic
• data (logs, traces, environmental context) to product engineering in a way
• that accelerates resolution
• Establish and maintain a process for reproducing, triaging, and escalating
• employee-reported desktop application issues — including crash analysis,
• update failures, OS permission conflicts, and performance degradation
• Maintain visibility into the health of the endpoint fleet and the desktop
• application experience, and report proactively on trends, risks, and
• improvements
• Coordinate with Integrated IT leadership on resourcing, prioritization, and
• roadmap planning
• Contribute to the Secure IT initiative by owning the endpoint engineering
• workstream within the broader Corporate Technology program
• Hire, onboard, and develop a team of 2–4 Desktop System Software Engineers,
• with a focus on building deep technical capability in endpoint engineering
• and desktop application diagnostics
• Define the operating model for the function: how issues are triaged,
• escalated, diagnosed, and resolved; how the team interfaces with product
• engineering; and how work is tracked and reported
• Build and maintain a culture of engineering rigor — runbooks, documentation,
• automation, and post-incident review — rather than reactive ticket-chasing
• Set clear expectations, provide regular feedback, and support career
• development for each team member
• Represent the Desktop Engineering function in cross-functional forums and
• planning cycles
• Collaborate and contribute on the strategy and execution of macOS and Windows
• endpoint management across the enterprise fleet via Kandji/Iru and Microsoft
• Guide the team in designing and maintaining enrollment workflows,
• configuration profiles, compliance policies, and custom automation scripts
• Help ensure software deployment, patch management, and application control
• strategies are current, scalable, and aligned with the Security team's
• enforcement posture
• Partner with Security on EDR (CrowdStrike Falcon), Zero Trust (Cloudflare
• WARP/Gateway), and identity (Okta) integrations at the endpoint layer,
• representing the endpoint engineering perspective in policy decisions

Required

• You've been the most technical person in the room in IT settings, and you've
• also successfully made the shift to leading a team — without losing your
• instincts for what good engineering looks like. You're energized by building
• something new: defining how a function should work, earning trust with peers
• across the organization, and growing engineers who are proud of the quality of
• their work. You hold a high bar for documentation, automation, and root cause
• analysis, and you bring that standard to everything the team produces. You're
• not looking for a role where you just manage tickets — you want to build
• something.
• 5+ years of experience in endpoint engineering, desktop platform engineering,
• or a related technical discipline — with at least 2 years in a people
• management or formal tech lead role
• Hands-on background with macOS and/or Windows at a systems/configuration
• level, beyond standard user support; able to credibly evaluate and guide the
• technical work of your team
• Demonstrated experience with one or more enterprise MDM platforms
• Kandji/Iru, Jamf Pro, or Microsoft Intune
• Experience managing or closely partnering with product engineering teams on
• client-side issues; comfortable reading a bug report, asking the right
• diagnostic questions, and holding the line on quality
• Proven ability to build and run a technical function: defining process,
• establishing standards, and driving accountability without micromanaging
• Strong written and verbal communication skills — able to translate technical
• issues into business impact for senior stakeholders and translate business
• priorities into clear engineering work for your team
• Experience hiring and developing technical talent

Preferred

• Experience with Kandji/Iru specifically, including Blueprint architecture and
• enforcement scripting
• Familiarity with Electron-based desktop applications and their specific
• deployment, update, and permission behaviors on managed endpoints
• Experience with CrowdStrike Falcon, Cloudflare Zero Trust / WARP, or Okta in
• an enterprise endpoint context
• Background in a SaaS product company where Corporate IT and Engineering teams
• collaborate closely
• Familiarity with Qualys VMDR or similar vulnerability management tooling
• Experience operating within a formal security-focused IT program (Zero Trust,
• SOC 2, endpoint compliance)
• Familiarity with Jira Service Management for ticket and change management
• workflows
• For base compensation, we set standard ranges for all roles based on function
• and level benchmarked against similar stage growth companies and internal
• comparables. In order to be compliant with local legislation, as well as to
• provide greater transparency to candidates, we share salary ranges on all job
• postings regardless of desired hiring location. Final offer amounts are
• determined by multiple factors including candidate experience/expertise and may
• vary from the amounts listed below.
• You may also be offered a performance-based bonus, equity, and a generous
• benefits program.

• AlphaSense is an equal-opportunity employer. We are committed to a work
• environment that supports, inspires, and respects all individuals. All employees
• share in the responsibility for fulfilling AlphaSense’s commitment to equal
• employment opportunity. AlphaSense does not discriminate against any employee or
• applicant on the basis of race, color, sex (including pregnancy), national
• AlphaSense, including recruitment, hiring, training, advancement, and
• termination.
• AlphaSense never asks candidates to pay for job applications, equipment, or
• training.
• All official communications will come from an @alpha-sense.com
• If you’re unsure about a job posting or recruiter, verify it on our Careers
• page [https://www.alpha-sense.com/careers/].
• If you believe you’ve been targeted by a scam or have any doubts regarding the
• authenticity of any job listing purportedly from or on behalf of AlphaSense
• please contact us. Your security and trust matter to us.