Asset Delivery Manager

About Riskhub Riskhub is the unrivalled leader in property compliance, delivering a powerful dual management solution through our cutting-edge SaaS Platform and expert Inspection Services. Our groundbreaking end-to-end approach enables building owners to effortlessly achieve and maintain compliance with both current and evolving safety regulations. As a driving force in a sector poised to exceed £5 billion in annual investment, Riskhub is spearheading the proptech revolution. Our innovative cloudbase solutions not only meet the demands of a dynamic real estate market but also anticipate them, aligning with government future growth commitments. With our spearheading products and services, Riskhub sets the benchmark for excellence, positioning ourselves as the trusted partner for mastering regulatory compliance in an increasingly complex and rapidly expanding industry.

Riskhub

This is Riskhub. The leading compliance management solutions company.

R

riskhub.co.uk

51-200 employees

Software Development

London, England

2016

Privately Held

1.9k LinkedIn followers

• Owning the quarterly Programme of Works for fire door inspections, and issuing each client their programme at least 15 days before the new quarter starts.
• Opening each planning cycle by confirming inspector availability and leave for the coming three months.
• Creating quarterly schedules in the Admin Portal and using QuickSight inspection data, refreshed weekly, to establish how many doors are due.
• Checking all allocations before the programme is issued, including where planning tools have helped build the schedules.
• Preparing inspector work lists ahead of the quarter, keeping at least four weeks of work in advance to absorb change.
• Allocation and workload balancing
• Allocating inspectors to the right buildings and organising them into weekly schedules, taking account of availability, geography and building type.
• Keeping the same inspector on the same buildings, in the same week, as the previous quarter wherever possible.
• Balancing workloads against a working guide of 650 to 700 doors per inspector per full week, adjusting for building type, asset count and travel.
• Splitting larger programmes across quarters while maintaining six-monthly inspection intervals and keeping buildings in their recurring quarters.
• Reviewing capacity and redistributing work where additional buildings or higher door counts increase the workload.
• Programme delivery
• Proactively chasing inspectors so that inspections and reports are completed within KPI targets.
• Identifying at-risk buildings and escalating where an inspector is unlikely to meet a deadline.
• Maintaining the inspection calendar and updating inspector work lists as the quarter changes.
• Managing outstanding work carried into the following quarter, and confirming whether additional capacity is needed.
• Access, disruption and revisits
• Arranging access with clients where keys, fobs or access codes are missing or incorrect, and booking revisits.
• Managing appointment-based access for sheltered and supported buildings, amending the programme and reallocating work for the original date.
• Coordinating return visits and locksmith programmes for buildings that could not previously be accessed.
• Maintaining the live record of client and resident inspection requests, and arranging the visits these generate.
• Reallocating work where sickness, unexpected leave or departures reduce capacity, and informing clients where dates change.
• Inspector performance
• Monitoring inspector productivity weekly against the door-count guide and KPI targets for inspection turnaround.
• Tracking no-access rates by inspector and by client, identifying patterns and escalating persistent issues.
• Monitoring individual workloads, and alerting the Head of Delivery where capacity drops or work volumes fall critically low.
• Conducting regular performance analysis, comparing output against cost to support resourcing decisions.
• Preparing and distributing the weekly operations report every Friday, covering fire door inspection metrics and outstanding figures by client.
• Providing a weekly delivery report to the Head of Delivery every Friday.
• Contributing to the monthly performance review covering best and worst inspector performance, regional results and no-access rates.
• Query management and daily operations
• Managing queries raised within the Riskhub platform and progressing resolution within agreed timescales, documenting outcomes in HubSpot.
• Supporting inspectors day to day by email and telephone.
• Leading the weekly operations meeting, and making sure actions arising from it are owned and closed.
• Attending client meetings through the quarter and acting on what is agreed in them.
• Quality, systems and improvement
• Ensuring all inspector interactions and issues are logged in HubSpot in real time.
• Supporting ISO 9001 compliance by maintaining accurate records of inspector qualifications, CPD and fire door inspection certifications, working with HR on training.
• Identifying portal improvements that reduce manual effort, such as faster work list creation, bulk building allocation and automatically drafted Programmes of Works, and agreeing with the software team what can be delivered.
• Head of Delivery: Your line manager. You will report on programme status, KPIs and emerging risk, escalate anything likely to miss a client deadline with a recovery plan attached, and agree additional capacity where needed.
• Head of Assessors: Owns inspector competence and quality. You will share productivity, turnaround and no-access data to inform QA and training, and confirm inspectors hold current fire door competence for the work they are allocated.
• Programme Manager: Owns the fire risk assessment programme. You will share the fire door Programme of Works so activity at the same buildings is visible on both sides, and flag access issues likely to affect other planned work.
• Customer Services Manager: You will provide delivery positions and outstanding figures for client reporting, give early warning of any change to issued dates, and pick up client access and resident inspection requests.
• HR and the software team: You will work with HR on inspector training and certification records, and with the software team on portal improvements.
• Every client receives their quarterly Programme of Works at least 15 days before the quarter starts.
• At least four weeks of work prepared in advance for every inspector throughout each quarter.
• QuickSight inspection figures refreshed weekly and reflected accurately in the programme.
• 100% of the monthly inspection allocation delivered within the working month, with any variation reported.
• Weekly operations and delivery reports issued every Friday by close of business, without exception.
• HubSpot records complete for all inspector interactions, with no gaps at audit, and all Riskhub queries progressed within agreed timescales.
• Portal improvements agreed with the software team that reduce the manual effort of building each quarter.

Required

• Proven experience in an operational planning, scheduling or delivery role, building programmes and managing work against KPIs and fixed deadlines.
• Experience allocating and balancing workloads for field-based teams, taking account of geography, availability and capacity.
• Strong data skills: comfortable working from systems, reports and spreadsheets to track progress, spot trends and produce regular reporting.
• Experience using a CRM or case management system, with real discipline around accurate, real-time record keeping.
• Highly organised, with the ability to re-plan quickly when access, capacity or client requirements change.
• Confident, clear communicator with clients and field teams, able to hold others to account and present performance information to senior leadership.
• 2-3 years' experience within the fire safety industry.
• A good understanding of fire doors, including how they are inspected and the common defects found.
• Understanding of Regulation 10 of the Fire Safety (England) Regulations 2022, which sets out legal requirements for fire doors in residential buildings with two or more sets of domestic premises and common escape parts.
• Understanding of Regulation 7 of the Fire Safety (England) Regulations 2022, which requires the Responsible Person for high-rise residential buildings (at least 18 metres or 7 storeys high) to conduct monthly routine checks of specific fire-fighting equipment and lifts.

Preferred

• Experience in building compliance, property management or social housing.
• Experience planning cyclical inspection or maintenance programmes across a large property portfolio.
• Hands-on experience of HubSpot and of reporting tools such as QuickSight.
• Experience working within an ISO 9001 quality management system.
• Experience working with software teams to improve systems and reduce manual processes.
• This is a full-time role at 37.5 hours per week, based in the office four days a week with one day working from home. The week is built around a set operational rhythm, including the weekly operations meeting and Friday reporting, so consistency and strong personal organisation are important.
• The role is based in our London hub, located in Farringdon for 4 days a week.

• In addition to working with fantastic colleagues, we offer the following benefits
• 25 days paid annual leave plus statutory holidays
• Birthday leave
• Comprehensive medical and dental insurance
• 5% pension contribution
• Learning and development fund
• Performance-related bonus / commission structure
• Electric vehicle scheme
• Referral bonus scheme