UX Designer, AI App

About Bjak Our mission is to develop technology based solutions to improve financial inclusion. We develop new & innovative platforms & services globally. For example, we are the first platform to simplify and digitise comprehensive life and medical insurance, supported by AI agent. BJAK is the largest insurance platform in Southeast Asia. If you enjoy building cutting edge platform-ecosystems that gives equal access to financial services to everyone at scale, join us.

Bjak

BJAK Sdn Bhd (Company No. 201901030483 (1339813-K)

fintech

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B

bjak.my/en/career

201-500 employees

Software Development

Selangor, Selangor

2019

Privately Held

137k LinkedIn followers

• You will own the UX of ActAI's core app experience. This means designing the end-to-end flows users go through every day - how they start tasks, how they follow along as the AI works, how they stay in control, and how they recover when something goes wrong.
• This is a UX role for a HCI product. You need to understand both user needs and AI system behavior well enough to design product flows that feel clear, reliable, and controllable.
• Own UX for ActAI's core app surfaces across iOS, Android, and web.
• Design complete user flows for AI-assisted tasks - from intent capture through to task completion, including handoff, progress tracking, and error recovery.
• Design how the app surfaces what the AI is doing, what decisions it has made, and what the user needs to confirm or adjust.
• Map and design the full range of AI states a user encounters - loading, thinking, acting, waiting, completing, stalling, failing, and recovering.
• Work with product, engineering, and ML teams to define user requirements and translate them into concrete design solutions.
• Conduct usability research to understand where users lose trust, feel uncertain, or disengage.
• Produce wireframes, user flows, and high-fidelity designs that engineering can build from directly.
• Contribute to the design system and shared UX patterns for AI app surfaces.
• Design for both simple everyday interactions and complex multi-step AI workflows within the same product.

• Experience as a UX designer on consumer mobile or web apps, with a strong portfolio.
• Solid skills in user flow design, wireframing, and high-fidelity prototyping in Figma.
• Ability to design for systems that are asynchronous, non-deterministic, and context-dependent.
• Clear thinking about user trust, control, feedback, and transparency in AI-driven product experiences.
• Experience conducting user research and turning findings into design decisions.
• Comfortable working in fast-moving teams with evolving product scope.
• Ability to balance simple consumer UX with complex AI system behavior.
• Good judgment on usability, edge cases, failure handling, and recovery flows.
• The best products today in the world were built by small, world class teams. We are a high talent density and hands-on team. We make decisions collectively, move at rapid speed, striking a balance between shipping high quality work and learning. Joining our team requires the ability to bring structure, exercise judgment, and execute independently. Our goal is to put in hands of our users a truly magical product