Senior Site Reliability Engineer, Observability

About Ripple Using proven crypto and blockchain technology honed over a decade, Ripple’s enterprise-grade solutions are faster, more transparent, and more cost-effective than traditional financial services. Our customers use these solutions to source crypto, facilitate instant payments, empower their treasury, engage new audiences, lower capital requirements, and drive new revenue. Founded in 2012, Ripple's vision is to enable a world where value moves as seamlessly as information flows today—an Internet of Value. Ripple is the only enterprise blockchain company today with products in commercial use. Ripple’s global payments network includes over 300 customers across 40+ countries and 
six continents.

Ripple

Cross-Border PaymentsFinancial TechnologyCryptographyDistributed LedgersFintechFinanceBlockchainPaymentsCryptocurrencyand Payments

R

ripple.com

1,001-5,000 employees

Technology, Information and Internet

San Francisco, CA

Privately Held

490k LinkedIn followers

• opportunities, join us, and build real world value.
• At Ripple, we’re building a world where value moves like information does today.
• Through our crypto solutions for financial institutions, businesses,
• governments, and developers, we are improving the global financial system and
• creating greater economic fairness and opportunity for more people, in more
• places around the world.
• Ripple Treasury, now a Ripple solution acquired in 2025, marks a significant
• expansion into the multi-trillion-dollar corporate finance arena. With more than
• 40 years of experience supporting some of the world’s largest and most
• sophisticated companies, Ripple Treasury integrates a treasury command center
• into Ripple’s technology stack—giving corporates the ability to move, manage,
• and optimize liquidity in real-time, across traditional and digital assets,
• under one expanded umbrella.
• This is an engineering-first role with a coaching dimension—not the other way
• around. You will spend the majority of your time doing hands-on observability
• and reliability engineering work: building instrumentation, designing alert
• configurations, authoring Terraform, and troubleshooting production systems.
• Alongside that, you will coach and consult with stream-aligned product teams,
• helping them build operational maturity over time.
• You will join Ripple’s Technical Operations team and work across Azure (80%) and
• AWS (20%) environments supporting infrastructure that is predominantly
• Windows-based (80%), handling significant payment volume for enterprise treasury
• customers. The incident management program you will help build is
• early-stage—you will be establishing practices, not inheriting a mature
• playbook.
• (APM, Infrastructure, Logs, Synthetics) across Azure and AWS; write NRQL
• queries for troubleshooting, analysis, and reporting.
• Define and implement SLOs/SLIs and error budgets; coach teams on using them
• to balance feature velocity with reliability and communicate system health
• to stakeholders.
• Lead alert noise reduction and signal quality engineering—tune thresholds,
• eliminate false positives, and ensure every alert is actionable.
• Optimize observability costs through log ingestion management, pipeline
• rules, and New Relic configuration governance.
• structured logging, metrics instrumentation (RED/USE methods), distributed
• tracing, and effective dashboard patterns.
• Develop and maintain Terraform infrastructure as code for provisioning and
• managing monitoring resources, alert configurations, and observability
• infrastructure—this is a primary engineering responsibility, not an
• occasional task.
• Establish and enforce IaC governance standards for observability
• infrastructure across teams, providing a repeatable, auditable model for
• how monitoring resources are managed.
• Author and troubleshoot Azure DevOps pipelines; support teams with
• deployment visibility, change tracking, and release hygiene as it relates
• to production reliability.
• workflows, Slack and OpsGenie integration, and runbook
• management—operationalizing what exists today and expanding from there.
• Build out incident management foundations that are largely yours to
• establish: PIR/postmortem processes, on-call rotation design, escalation
• policies, incident severity classification, and response playbooks.
• Track and report on MTTR, MTTD, and incident frequency; identify trends and
• drive continuous improvement in partnership with engineering teams.
• Respond to and debrief on production incidents—providing real-time
• troubleshooting support and facilitating structured post-incident reviews.
• Enable stream-aligned engineering teams to adopt improved observability and
• incident management practices through workshops, consultation, and hands-on
• guidance.
• Collaborate with the Subsystems Platform Team to translate common needs
• into self-service observability and incident management capabilities.
• Build lasting team competency through documentation, training materials,
• and knowledge-sharing sessions that outlast any individual engagement.
• experienced industry leaders
• A learning environment where you can dive deep into the latest technologies
• and make an impact.  A professional development budget to support other modes
• of learning.
• Thrive in an environment where no matter what race, ethnicity, gender,
• origin, or culture they identify with, every employee is a respected, valued,
• and empowered part of the team.
• In-office collaboration for moments that matter is important to our culture,
• and we give managers and teams the flexibility to decide which 10+ days a
• month they come in.
• Bi-weekly all-company meeting - business updates and ask me anything style
• discussion with our Leadership Team
• We come together for moments that matter which include team offsites, team
• bonding activities, happy hours and more!
• Competitive benefits that cover physical and mental healthcare, retirement,
• family forming, and family support
• Employee giving match
• Mobile phone stipend
• Generous wellness reimbursement and weekly onsite & virtual programming
• Generous vacation policy - work with your manager to take time off when you
• need it
• Industry-leading parental leave policies. Family planning benefits.
• Catered lunches, fully-stocked kitchens with premium snacks/beverages, and
• plenty of fun events
• Benefits listed above are for full-time employees.
• Please find our California, UK/EU, Singapore, DIFC, ADGM, Australia, and

• 7+ years in Site Reliability Engineering, DevOps, or Platform Engineering
• with a strong focus on observability and production operations.
• Proven ability to deliver hands-on engineering work while coaching and
• mentoring teams—comfortable switching between builder and consultant
• modes.
• Experience working in Agile/Scrum environments and collaborating
• effectively with cross-functional teams.
• Expert-level hands-on experience with New Relic (APM, Infrastructure,
• Logs, Synthetics, Alerts) and strong NRQL proficiency for troubleshooting
• and analysis.
• Deep understanding of structured logging, metrics collection (RED/USE
• methods), distributed tracing, and designing effective dashboards and
• alerts.
• Expertise defining and implementing SLOs/SLIs and error budgets for
• reliability management.
• Hands-on experience with incident management platforms (Incident.IO,
• PagerDuty, OpsGenie, or similar).
• Experience designing incident response workflows, on-call rotations,
• escalation policies, and facilitating post-incident reviews that drive
• actionable improvements.
• Demonstrated ability to troubleshoot complex production issues using
• observability data across distributed systems.
• Strong Terraform experience: developing and maintaining IaC for cloud
• infrastructure and monitoring resources; familiarity with IaC governance
• patterns.
• Proficiency with PowerShell scripting (required given the 80% Windows
• environment).
• Strong experience with Azure cloud (App Services, Virtual Machines, Azure
• SQL, networking, monitoring) and working knowledge of AWS.
• Experience with Azure DevOps for CI/CD pipeline authoring and
• troubleshooting.
• Experience with Octopus Deploy for deployment management and release
• orchestration.
• Comfort working across both Windows and Linux server environments.
• Familiarity with Slack for operational workflows, alert routing, and
• incident communication.
• Experience with alert noise reduction strategies and observability cost
• optimization (log ingestion, pipeline rules, cardinality management).
• Background facilitating chaos engineering, game day exercises, or failure
• injection to build team resilience.
• Knowledge of VM-hosted SQL Server monitoring and performance optimization.
• Familiarity with FinTech compliance requirements (SOC 2, ISO 27001) and
• audit evidence collection.
• Experience measuring and improving key reliability metrics (MTTR, MTTD,
• availability, error budgets) at an organizational level.
• Python or Bash scripting experience in addition to PowerShell.
• Familiarity with Jira for incident tracking and workflow automation.
• Other common names for this role: Senior Site Reliability Engineer,
• For positions that will be based in IL, the annual salary range for this
• position is below. Actual salaries may vary based on numerous factors including,
• among other things, an individual applicant’s experience and qualifications for
• the position. This range does not include equity or additional compensation,
• such as bonuses or commissions.
• IL Annual Base Salary Range
• $160,000—$200,000 USD

• Physical Healthcare
• Mental Healthcare
• Retirement
• Family Forming
• Family Support
• Employee Giving Match
• Mobile Phone Stipend
• R&R Days
• Wellness Reimbursement
• Generous Vacation Policy
• Parental Leave Policies
• Family Planning Benefits
• Catered Lunches
• Professional Development Budget
• Equity
• Bonuses