Senior Product Marketing Manager

• We’re looking for a Senior Product Marketing Manager to help shape how Puzzel brings products to market. You’ll sit at the intersection of Product, Sales, Partnerships, Customer Success, and Marketing - translating product value into clear messaging, positioning, and go-to-market strategies that drive adoption and growth.
• This is a senior role with high visibility and a big opportunity to influence product direction, commercial success, and market perception.
• Own and evolve messaging and positioning across key products and target segments.
• Turn product capabilities into customer value stories that resonate.
• Build differentiated narratives against competitors and alternatives.
• Lead end-to-end go-to-market plans for launches, updates, and new capabilities.
• Proactively manage stakeholders across the organisation to influence and share information, in the right medium, at the right time across local and global audiences.
• Create launch kits and enablement materials to drive adoption.
• Drive business impact or growth using data, analytical thinking and structured presentation skills.
• Partner closely with Commercial teams to create tools that help win and retain customers
• pitch decks, battlecards, talk tracks, FAQs
• Run internal enablement sessions and support commercial readiness
• Customer & market insight
• Develop deep understanding of customers, personas, industries, and buyer journeys
• Define customer and market segment to identify, select and prioritize target segments to meet business needs
• Translate insights into product-market fit improvements and stronger GTM execution
• Monitor market trends and competitor moves
• Support demand generation campaigns with clear messaging and product expertise
• Contribute to high-impact customer stories and product proof points
• Strategic thinking paired with hands-on execution.
• Clear communication and great stakeholder management.
• High ownership, momentum, and ability to move fast in a scaling environment.
• Strong collaboration skills - and the ability to influence without authority.

Required

• A minimum of 8 years of professional experience in product marketing, with at least 4 years in management, ideally in B2B SaaS company.
• Demonstrated success owning GTM strategies and product launches.
• Has experience shaping and taking to market a suite of products beyond individual isolated features or one-off campaigns.
• Strong messaging skills — you can simplify complexity without losing nuance.
• Confidence working with senior stakeholders across Product, Sales and Marketing.
• Strong commercial mindset: you understand what drives pipeline and revenue.

Preferred

• Experience in CCaaS / customer experience / contact centre tech.
• Experience working with multiple markets, languages, or regions.
• Familiarity with enterprise buying cycles and procurement processes.
• Strong interpersonal skills and ability to manage initiatives across multiple departments and stakeholders and with a flexible mindset.
• Proactive, flexible and capable of working independently as well as working in a team.
• Strategic thinker, able to balance long-term vision with short and medium-term goals.

• Flexible, hybrid approach to working; split your time between the office and home
• You get to be part of a fun, driven and supportive team
• Annual Summer and Christmas parties
• Excellent development opportunities and a great company culture

Puzzel

It’s possible with Puzzel.

See all employees

P

puzzel.com

201-500 employees

Information Technology & Services

Alna District, Oslo

At Puzzel, we fundamentally believe that fantastic customer experiences shouldn’t have to be complicated. This is why we built Europe’s leading CX ecosystem, which helps businesses like yours deliver first-class customer service to every customer. Awarded the Most Innovative Company in 2023, our CX platform combines contact centre, self-service and AI capabilities, offering a single platform to resolve all automated and human-led interactions in a simple, efficient way – delighting every customer. AI is harnessed at every touchpoint to automate tasks, provide insight, and personalise service and support. The Puzzel CX platform is loved by agents and trusted by contact centre leaders.