Software Development · 50 people
Product Designer
Posted 11 Oct
What’s this role about? You will own the end-to-end design process from discovery to delivery, partnering with engineers and stakeholders to build intuitive product experiences. Additionally, you will establish a cohesive design system and shape the product direction by identifying user needs and translating them into scalable solutions.
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Company
About Pace Pace is the agentic workforce for insurance. Pace’s AI agents navigate internal apps, reason across documents and make phone calls to automate tasks traditionally handled by business process outsourcers (BPOs). Pace works with leading insurers to handle mission-critical insurance operations like submission intake, policy servicing, claims handling and data entry. For more information, please visit withpace.com
Responsibilities
- We’re looking for our first Product Designer to shape how Pace’s platform looks, feels, and works.
- You’ll partner directly with engineers, customers, and internal stakeholders from problem discovery through delivery. You’ll help decide which problems to solve and why, then turn complex insurance workflows into clear, intuitive product experiences.
- This is a role with broad ownership. You’ll establish our design foundations, work closely with engineers to ship, and learn from how customers use what we build. You’ll balance speed with the care and detail that earn trust in a product people rely on for important work.
- Own design from discovery through delivery: Talk to customers, understand their workflows, explore solutions, and work with engineers to bring them into the product. Stay close to implementation and use feedback to improve what ships.
- Shape product direction: Identify the underlying needs behind feature requests, challenge assumptions, and help the team decide what to build next.
- Build a cohesive design system: Create reusable patterns, components, and interaction principles that make our platform consistent and easier to extend.
- Design for people working with AI: Make it clear what agents are doing, where human review is needed, and how users can understand results, handle exceptions, and stay in control.
- Choose the right level of investment: Know when a quick prototype or MVP will answer the question and when a workflow needs more exploration, fidelity, and polish.
- Thrive in ambiguity and take ownership. You’ve delivered strong outcomes without a heavy process. You can turn an open question into a clear next step and carry the work through.
- Think in systems. You spot patterns across different requests and build design languages and foundational solutions that scale.
- Have strong taste and attention to detail. Your work shows intentionality across interaction and visual design, and you can explain the choices you made.
- Listen closely and communicate clearly. You draw out insights from customer conversations, translate technical constraints into design opportunities, and help stakeholders make decisions without lengthy alignment cycles.
- Move quickly with good judgment. You make progress through prototypes, clear decisions, and close collaboration. You know which details matter now and which can evolve.
- Are excited to build products around AI. You’ve built or designed AI products professionally or through your own projects, and you’re curious about how new capabilities can solve real user problems.
- Startup background or founder experience.
- Experience designing complex workflows, enterprise software, or tools that combine automation and human review.
- Experience prototyping in code or partnering closely with engineers on implementation.
- Team characteristics
- Integrity: We value thoughtful people who earn trust, keep their commitments, and care about the quality of their work.
- Ambition: Our goal is a $100bn+ business spanning vertical services. We want teammates who bring equally serious ambitions to their own development, whether as expert practitioners, leaders, or future founders.
- As Pace’s first Product Designer, you’ll establish how we approach design and the standards we build around. As the company grows, you’ll have opportunities to deepen your craft, expand your product ownership, and help shape the design team.
Qualification
Benefits
- Competitive salary and meaningful equity ownership
- Medical, dental, and vision insurance
- Unlimited paid time off
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