Product Data Operations Analyst

About Grand Circle Corporation We’re in the business of changing lives—starting with yours. If you want your workdays to be exciting, challenging, and rewarding, consider a career at Grand Circle Corporation (GCC). GCC is the largest U.S. provider of international vacations for Americans aged 50 and older. We’re a family of three brands: Grand Circle Cruise Line, Overseas Adventure Travel, and Grand Circle Travel. Our small group sizes, unsurpassed value and excellence, and unique itineraries position us as the industry leader in travel and discovery. GCC works hard to provide a workplace that is stimulating, fulfilling, and meaningful for our associates—an environment where personal passion and professional potential are explored equally. Our associates are curious, compassionate, and hard-working people that strive for excellence. But we also like to have fun along the way. At GCC, we constantly challenge each other to try new things and find innovative ways of doing business. We encourage risk-taking in our associates—and we understand the value of learning from our mistakes. Global citizenship is central to our success. Through Grand Circle Foundation, we commit our time, energy, and resources to the communities in which we live and explore. There are volunteer opportunities throughout the year; in fact, more than 95% of our associates participate. Whether biking the Pan-Mass challenge to support cancer research or helping a homeless veteran move into a new apartment, our associates help change the world every day. This emphasis on maximizing each person’s potential in body, mind, and heart embodies the true spirit of GCC. We’ve been providing impactful, intercultural experiences for our travelers for decades. If you want a career that will change lives—both for our travelers and for yourself—view our open positions and submit an application today. To learn more about our company values and our history, visit www.gct.com/general/about-us.

Grand Circle Corporation

We change lives through travel—starting with yours.

G

oattravel.com

1,001-5,000 employees

Leisure, Travel & Tourism

Boston, MA

Privately Held

89k LinkedIn followers

• Grand Circle Corporation is the leader in international travel, adventure and
• discovery for Americans aged 50+. Headquartered in Boston MA, and with more than
• 35 offices globally, more than two million Americans have traveled with our
• award-winning travel brands: Grand Circle Cruise Line, Overseas Adventure Travel
• and Grand Circle Travel.
• We’re looking for a Product Data Operations Analyst to build, activate,
• maintain, and audit travel product data in GERT and related systems. This role
• protects the accuracy and integrity of product, pricing, inventory, linkage,
• schedule, and reservation-facing information so products can be sold, serviced,
• managed, and audited without preventable barriers. The analyst executes
• time-sensitive product changes, investigates data and system issues, validates
• results against approved sources, documents evidence, and works across Product
• Management, WW Finance, Revenue Management, Inventory, Operations, Web, Sales,
• Customer Service, and technology teams.
• Execute product changes: Complete assigned PCFs, reprices, rebuilds, calendar
• actions, corrections, and operational updates accurately and by the required
• deadline.
• Build and activate products: Create and maintain product hierarchy, product
• master data, program schedules, dates, extensions, hotels, ships, cabins,
• linkage, pricing, allotments, contracts, and related setup required for
• open-to-sales readiness.
• Maintain pricing: Process approved updates to base, air, single, pre/post,
• ship upgrade, optional, promotional, discount, and supplemental pricing;
• apply price protection and reservation maintenance when required.
• Protect data quality: Validate all work against approved flowcharts, CMS and
• Air Pricing grids, contracts, allotment documents, PCFs, reprice templates,
• and other authorized sources.
• Audit results: Perform product, pricing, linkage, inventory, gateway,
• allotment, schedule, reservation, upload-log, and before/after audits;
• complete secondary review for high-risk changes.
• Troubleshoot issues: Investigate inaccurate or incomplete data, booking
• barriers, upload failures, system limitations, and cross-system mismatches;
• identify root causes and coordinate resolution.
• Use data tools: Work with Excel, queries, uploads, macros, SQL-supported
• processes, MCTS, Python and internal audit tools to complete bulk updates,
• identify exceptions, and validate outputs.
• Track and document work: Maintain clear status, ownership, due dates,
• blockers, completion dates, evidence, and follow-up actions in the
• appropriate trackers and communication channels.
• Communicate and escalate: Follow up on missing approvals or source
• information, raise risks early, provide clear completion updates, and ensure
• unresolved dependencies have documented owners.
• Improve processes: Help test new tools, update SOPs, identify recurring
• errors and manual work, and recommend training, automation, or control
• improvements.
• This is a detail-intensive, deadline-driven role that combines transaction
• execution, analysis, quality control, documentation, and cross-functional
• coordination. Work volume may increase during build seasons, product launches,
• reprices, and major operational changes. The analyst is expected to protect
• customer and business outcomes by preventing inaccurate pricing, booking
• barriers, incomplete setup, reservation impact, and audit gaps.
• The base salary for this role is $70,000 annually for employees based in Boston,
• MA. Final compensation may vary and will be determined based on factors such as
• relevant experience, skills, internal equity, and geographic location. In
• addition to base pay, this role is eligible for an annual incentive bonus and

Required

• Strong attention to detail and commitment to accurate, complete work.
• Ability to manage multiple priorities, meet deadlines, and follow work
• through to closure.
• Analytical, troubleshooting, and problem-solving skills, including the
• ability to compare source documents with system results.
• Strong typing, data-entry, and general computer skills; experience working
• with databases or structured business systems.
• Proficiency with Microsoft Excel, including lookups, filters, formulas, and
• data validation.
• Clear written and verbal English communication skills and the ability to
• follow detailed written procedures.
• Sound independent judgment, appropriate escalation, and the ability to
• maintain effective working relationships across departments.
• Ability to learn complex product structures, pricing rules, system
• dependencies, and audit requirements.
• Quality: Checks work carefully, uses approved sources, and treats audit
• evidence as part of completion.
• Speed: Prioritizes effectively and completes time-sensitive work without
• sacrificing accuracy.
• Teamwork: Shares information, supports peers, and coordinates smoothly across
• functions.
• Open & Courageous Communication: Raises risks, asks clarifying questions, and
• communicates ownership and status directly.
• Emotional Maturity: Remains professional, fact-based, and solution-focused
• during high-volume or changing work.
• Thriving in Change: Adapts to new products, processes, systems, tools, and
• priorities.
• Risk Taking: Tests better ways of working and contributes practical ideas for
• automation and process improvement.

Preferred

• Experience with GERT, reservation, inventory, or master-data system.
• Experience with GCT products, pricing, inventory, reservations, product
• operations, finance operations, or data quality.
• Excel experience, including queries, VLOOKUP/XLOOKUP, pivot tables, macros,
• Python or structured templates.
• SQL, scripting, programming, upload, or automation experience.
• Experience testing system changes or tools and documenting defects, expected
• results, and acceptance criteria.
• Experience working from SOPs, maintaining audit evidence, and operating in a
• deadline-driven environment.

• Health & wellness: Comprehensive and heavily subsidized medical, dental, and
• vision plans, plus on-site gym access, holistic wellness sessions, and group
• fitness classes
• Time for you: Substantial Paid Time Off (PTO), and 11 paid holidays-
• including Juneteenth, Memorial Day, and Labor Day – and Summer Fridays. Plus-
• extensive parental leave, with up to 12-16 weeks paid leave at 100% base
• salary.
• Travel more, spend less: 50% off our trips for you and a companion, 25% for
• additional immediate family members, and exclusive quarterly associate travel
• deals
• Your future, secured: 401(k) with company match, life insurance, and
• disability coverage
• Continuous growth: Tuition assistance for both professional and personal
• development, opportunities for professional development through oversees
• travel, and direct access to Pinnacle Leadership & Team Development.
• Extra perks: Commuter benefits, FSA options, pet insurance, home & auto
• discounts, and paid volunteer time off to give back to the community
• To learn more, please visit our websites at www.gct.com, www.oattravel.com and
• www.grandcirclefoundation.org [https://www.grandcirclefoundation.com].