Operations Design Enablement Manager

About Morgan Street Holdings Morgan Street Holdings is a holding company and private investment group with a growth mindset, owning a diverse portfolio across industries. With 50 years of deep customer relationships and business expansion, we seek long-term acquisitions that align with our values and vision. Morgan Street Holdings is seeking to build on its foundation of owning and growing industry-leading companies that deliver the highest quality products and services to their customers. Companies we look to acquire or invest in have at least $25M of EBITDA, alignment with our values and culture, strong leadership teams, and a sector focus within business services, consumer products, distribution, food and beverage services, and sourcing. We’re also open to working with other investor partners that share our values and are actively looking to invest in partnership opportunities. Learn more at https://morganstreet.com/ Visit our businesses: https://www.havi.com https://www.tmsw.com https://www.stanley1913.com https://www.continentalserves.com

Morgan Street Holdings

M

morganstreet.com

51-200 employees

Holding Companies

Chicago, Illinois

Privately Held

1.9k LinkedIn followers

• Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.
• tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at tmsw.com.
• Operations Design Enablement Manager will sit within our Operations Design and Enablement team. This role builds on foundational technology processes and extends into strategic planning, cross-functional leadership, and vendor management. The individual will partner with internal stakeholders and agency leadership to translate business goals into scalable technical solutions, drive process improvements, and ensure consistent delivery of high-quality creative services.

• Proven experience owning end-to-end delivery for marketing systems, including intake, configuration, and performance monitoring
• Ability to quickly develop deep knowledge of complex technology stacks, creative workflows, and client requirements
• Demonstrated success leading the implementation and optimization of automation and integration solutions (e.g., Airtable, SendGrid, Files.com, Zapier) to improve turnaround times and data accuracy
• Experience overseeing studio operations support, including Print and Digital artwork, Archiving, Trafficking, QC, and Technical Advice, and mentoring junior team members
• Skilled at defining, documenting, and enforcing creative operations policies and standards across a multi-region organization
• Strong cross-functional collaboration skills, with experience partnering with technical teams to scope enhancements, set timelines, and manage resource plans
• Ability to facilitate cross-departmental planning sessions and prioritize development backlogs
• Experience partnering with IT and external vendors to evaluate and onboard new software (e.g., DAM, CMS, localization tools)
• A track record of driving competitive and trend analyses to inform technology roadmaps
• Excellent communication skills, with experience reporting status, risks, and insights to senior leadership and client stakeholders
• Bachelor’s degree in IT, Computer Science, Communications/Marketing, or related field
• 3+ years of project management or technology delivery experience in an agency or production environment
• Proven track record with Agile or Scrum methodologies, sprint planning, and iterative delivery
• Hands-on familiarity with marketing operations tools (Airtable, Figma, SendGrid, Ziflow, Lokalise, etc.)
• Strong vendor and stakeholder management skills, with the ability to negotiate scope and SLAs
• Excellent verbal and written communication, with a focus on translating technical concepts for non-technical audiences
• Demonstrated ability to mentor peers, drive cross-functional alignment, and influence decision-making
• Comfort working in a fast-paced, ambiguous environment and proactively identifying optimization opportunities
• Our total rewards philosophy integrates programs for compensation, benefits, recognition, learning and development, corporate culture, corporate citizenship and work-life balance. While individual program components may differ by country, some things remain constant
• Opportunities to work with talented and driven individuals at every level of our company who respect each other, treat each other fairly and hold one another accountable for our customers’—and our company’s—success
• There's more

• Paid parental and medical leave programs
• 401(k) with a company match component and profit sharing
• 15 days of paid time off plus company holidays
• Hybrid work model
• Tuition reimbursement and student loan repayment assistance
• Inclusive employee resource groups
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