Director, Product Design

About GoFundMe There are a billion good intentions tucked inside each and every one of us. At GoFundMe, we believe that the impulse to help a person, fix a neighborhood, or change a nation should never be ignored. In fact, it should be shared with the entire world. That’s why we make it easy to inspire the world and turn your compassion into action. By giving people the tools they need to capture and share their story far and wide, we have built a community of more than 200 million donors and helped organizers raise over $15 billion for the causes important to them—and we are just getting started. Check out current job openings, join our team, and be a part of the change below. ## GoFundMe has assembled one of the best management teams in the business to build the next leading consumer Internet company, including leaders from LinkedIn, Groupon, and Google. We are also funded by some of Silicon Valley’s best venture capital firms, including Accel, Greylock, and TCV.

GoFundMe

Helping people help each other

crowdfundingfundraisingonline fundraisingcharityand social fundraising

G

gofundme.com

201-500 employees

Fundraising

Redwood City, CA

2010

Privately Held

222k LinkedIn followers

• Own design quality for your area, and set the bar at world-class. Run structured audits of end-to-end experiences against our quality rubric, and actively work down a design debt backlog. Misses are rare, and you already know about them.
• Stay hands-on with the highest-stakes work. Give direct, specific critique, and jump in yourself when that’s the fastest path to quality.
• Defend visual craft and taste in an AI era. Anyone can now generate a plausible screen. You set the standard for what is distinctive, polished, coherent, and on-brand, and you make it visible in the work.
• Champion our design system, Heart. Own adoption across your teams (company target: 75%), and make sure your teams contribute back, not just consume.
• Make AI a repeatable advantage. Build workflows your teams can adopt at scale, and report real impact (time saved, quality held steady) to senior leadership. You catch it when speed comes at quality’s expense.
• Be a business leader alongside Product and Engineering. Help decide what gets built, sequenced, and resourced for the full roadmap, not just how it’s designed.
• Build and grow a team of designers and design managers who do their best work under your coaching, and contribute to how we define levels and expectations.
• Teach tribe partners what great design means at GoFundMe, so excellence becomes a shared push, not a design-only concern.
• Hire for craft. Lead sourcing and hiring that seeks excellence in visual and interaction design, systems thinking, and judgment.
• Collaborate with design leadership to evolve our long-term experience vision, design systems, and ways of working.
• You
• 10+ years of product design experience, with a portfolio that shows exceptional visual, interaction, and systems craft.
• A demonstrated record of raising the quality bar across a team, not just your own work.
• Experience building, scaling, or driving adoption of a design system.
• Active, hands-on use of AI tools in your own practice, with a clear point of view on how they change design teams, and the judgment to keep quality high.
• Ability to build evidence-backed narratives that influence the roadmap and senior leadership
• Ability to attract top design talent through your work and thought leadership
• Ideally, deep experience with e-commerce platforms, site builders (e.g., Wix, Shopify), and SaaS admin tools.
• Experience working across both B2B and ideally B2C markets, with an understanding of the unique dynamics of each.
• Exceptional presentation and communication skills, with the ability to engage stakeholders, executives, and customers, and present on stage at events.
• The ability to balance business objectives with user needs and team needs. You represent all sides of the business and know how to create the best outcomes for each.
• You can clearly articulate your design decisions, ideas, and vision.
• You are empathetic and have a user-centered approach to design.

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering program.
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!
• The annual U.S. salary range for this full-time position is $210,500 - $350,500 + bonus + equity + benefits. The company also offers equity and other benefits to employees, including healthcare, dental, vision, life insurance and 401(k) saving program. In addition to this wage, there are geolocation differentials that will increase pay depending on the work location. Additionally pay may vary depending on other factors including skills, experience, education, or training. Your recruiter can share more about the specific total compensation package based on your location during the hiring process.
• Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.
• We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘26 annual report.
• Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.
• For recent company news and announcements, visit our Newsroom.