Software Developer - Customer Care Technology

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United Airlines

AirlineTravelAir CargoAir TravelInformation Technologycustomer serviceaviationtechnologyand digital technology

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U

united.com/careers

10,001+ employees

Airlines and Aviation

Chicago, IL

Public Company

1.3M LinkedIn followers

Raised $3.7B

• United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
• The Software Developer plays an important role in creating and maintaining the strategic partnership between business needs and technology delivery. The Developer's role is to plan, design, develop and launch efficient systems and solutions in support of core organizational functions. This individual will utilize effective communication, analytical, and problem-solving skills to help identify, resolve issues, opportunities, or problems to maximize the benefit of IT and Business investments. The Developer is experienced and self-sufficient in performing their responsibilities requiring little supervision, but general guidance and direction.
• Assist in design, develop and modify software applications/systems
• Collaborates with cross-functional teams to understand business requirements and deliver solutions
• Provides support to the software development leads (Ex: Senior Developer)
• Works on one or more moderate to complex projects
• Applies security code best practices throughout development cycle
• Contributes to software documentation and user manuals
• Complete comprehensive unit testing on all developed/enhanced software and supports deployment of software applications
• Participates in code reviews to ensure code adheres to standards
• Support and troubleshoot software systems as required, optimizing performance, resolving problems, and providing follow-up on all issues and solutions
• Stays up to date on the latest industry trends and technology

Required

• Bachelor's degree
• Computer science, software engineering, or related field preferred
• 2+ years of software development experience
• Proficient in coding language and building back-end components
• Proficient in Python programming, AWS Lambda and Step Functions
• Hands-on experience with AWS CloudFormation for serverless application deployment
• Demonstrate advanced knowledge of SDLC processes, inputs/outputs, standards and best practices
• Demonstrate advanced knowledge of development methodologies, software design and design patterns
• Demonstrate advanced knowledge of the application of development domain areas and specific technologies and tool set
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred

• Cloud technologies (i.e., Azure, AWS)
• Passion for leveraging AI, ML languages, and automation technologies to improve customer experiences, streamline processes, and drive operational efficiency.
• The base pay range for this role is $89,965.00 to $117,212.00.
• The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
• You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

• Medical
• Dental
• Vision
• Life insurance
• Accident & disability insurance
• Parental leave
• Employee assistance program
• Commuter benefits
• Paid holidays
• Paid time off
• 401(k)
• Flight privileges