Oliver Wyman - Regional AI Product Enablement Manager

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Marsh McLennan

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M

corporate.marsh.com

10,001+ employees

Professional Services

New York, NY

Public Company

961k LinkedIn followers

• At Oliver Wyman, a Marsh (NYSE: MRSH) business, we bring deep industry insight,
• bold innovation, and a collaborative approach that cuts through complexity to
• help organizations navigate their most defining transformative moments.
• As a business of Marsh, we work alongside the world’s leading experts across
• risk, reinsurance and capital, people and investments, and management
• consulting. Together with Marsh Risk, Guy Carpenter, and Mercer, we help
• organizations build resilience and competitive advantages from every angle. With
• annual revenue over $24 billion and more than 90,000 colleagues in 130
• countries, Marsh helps build the confidence to thrive through the power of
• perspective.
• For more information, visit oliverwyman.com [http://www.oliverwyman.com/], or
• follow us on LinkedIn  [https://www.linkedin.com/company/oliver-wyman]and X
• The AI Product Enablement Regional Manager leads the day-to-day execution of the
• AI Capability & Enablement team within Quotient Inside in the Americas.
• Operating at the intersection of Product Strategy and Product Delivery, this
• role translates firm-wide AI priorities into structured coaching, triage,
• experimentation, and scalable guidance.  This role will be responsible
• for developing the acceleration strategy to adopt the firm's AI products
• across the region.
• This role serves as a linchpin between strategic intent practical execution and
• hands-on-management — owning the operating rhythms, stakeholder coordination,
• and workflow management that enable AI usage to scale responsibly across Oliver
• Wyman. The Manager is both hands-on and systems-oriented, ensuring high-quality
• enablement while identifying patterns, gaps, and improvement opportunities.
• Please Note: Oliver Wyman/Marsh operates a hybrid working policy of 60%
• in-office attendance
• Lead day-to-day operations of the AI Capability & Enablement function,
• ensuring coaching, triage, experimentation, and standards-setting activities
• run effectively
• Design and manage structured workflows for intake, routing, escalation, and
• feedback loops
• Track key performance indicators (e.g., adoption patterns, recurring use
• cases, response time, enablement effectiveness) and recommend course
• corrections
• Keep a pre-built performance/analytics dashboard up to date
• questions and actioning requests Assess inbound needs and route
• Guide general AI usage questions to living exemplars, prompt libraries, or
• training materials
• Connect teams tackling similar use cases across Oliver Wyman and Marsh
• Maintain clarity and professionalism in high-frequency interaction with
• senior and junior colleagues
• support with colleagues who reach out via feedback channels
• Guide colleagues in translating ambiguous problems into AI-solvable use
• cases
• Meta-prompting refinement
• Custom GPT configuration
• Workflow design and prototyping
• approach and thinking — not deliver final outputs
• Promote responsible, scalable, and effective AI usage across the region
• Synthesize insights into reusable artifacts (living exemplars, blog posts,
• short demos, structured guides)
• Contribute learning inputs to Product Strategy and the Director of AI Product
• Enablement in a helpful/usable format at a regular cadence
• When needed, develop repeatable enablement assets
• Lead multiple distinct enablement initiatives from planning through execution
• (e.g., rollout of new prompting standards, custom GPT playbooks, adoption
• pilots) within the region
• Coordinate cross-functional contributors across Product Strategy,
• Design, Engineering, Training & Comms, and platform teams
• Support roll-out of new AI capabilities within the region
• Manage project timelines, risks, dependencies, and stakeholder
• communications
• Ensure regional execution remains aligned with enterprise AI priorities
• Foster a collaborative, high-performing culture focused on continuous
• learning and exceptional user experience
• Allocate resources across product launches, enablement initiatives, and
• regional priorities
• Balance regional business needs while maintaining alignment with global AI
• strategy
• Responsible for establishing team priorities in alignment with regional and
• global priorities, operating rhythms, and managing performance expectations
• operations, project management, or related roles
• 3+ years of people management experience, including managing and developing
• high-performing teams
• Demonstrated experience leading cross-functional initiatives with defined
• deliverables
• Hands-on experience working with AI tools and workflows (e.g., custom GPTs,
• prompt engineering, AI assistants)
• Experience operating in professional services or complex, matrixed

• AI experimentation fluency (meta-prompting, workflow testing, custom GPT
• exploration)
• Strong stakeholder coordination and communication skills
• Analytical thinker capable of identifying patterns and synthesizing insights
• End-user obsessed and committed to practical impact
• Comfortable balancing independence with alignment to strategic direction
• The applicable base salary range for this role is $130,000 to $195,000.
• The base pay offered will be determined on factors such as experience, skills,
• training, location, certifications, education, and any applicable minimum wage
• requirements. Decisions will be determined on a case-by-case basis. In addition
• to the base salary, this position may be eligible for performance-based
• incentives.
• We are excited to offer a competitive total rewards package which includes
• health and welfare benefits, tuition assistance, 401K savings and other
• retirement programs as well as employee assistance programs.
• Oliver Wyman is a business of Marsh (NYSE: MRSH), a global leader in risk,
• reinsurance and capital, people and investments, and management consulting,
• advising clients in 130 countries. With annual revenue of over $27 billion and
• more than 95,000 colleagues, Marsh helps build the confidence to thrive through
• the power of perspective. For more information, visit oliverwyman.com, or follow
• us on LinkedIn and X.
• environment. We aim to attract and retain the best people and embrace diversity
• of age background, disability, ethnic origin, family duties, gender orientation
• or expression, marital status, nationality, parental status, personal or social
• status, political affiliation, race, religion and beliefs, sex/gender, sexual
• orientation or expression, skin color, veteran status (including protected
• veterans), or any other characteristic protected by applicable law. If you have
• a need that requires accommodation, please let us know by contacting
• reasonableaccommodations@marsh.com.
• Marsh is committed to hybrid work, which includes the flexibility of working
• remotely and the collaboration, connections and professional development
• benefits of working together in the office. All Marsh colleagues are expected to
• be in their local office or working onsite with clients at least three days per
• week. Office-based teams will identify at least one “anchor day” per week on
• which their full team will be together in person.

• Health and welfare benefits
• Tuition assistance
• 401k savings
• Retirement programs
• Employee assistance programs