
Hospitals and Health Care · 86k people
Engagement Manager, Systems Integration
Posted 22 Oct
What’s this role about? Lead large-scale, multi-country technology implementations and manage customer-segment financial performance, client satisfaction, and profitability. Develop strategic account plans, build senior client relationships, coordinate internal and client stakeholders, and drive customized commercial technology solutions.
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Company
About IQVIA IQVIA (NYSE:IQV) is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. IQVIA’s portfolio of solutions are powered by IQVIA Connected Intelligence™ to deliver actionable insights and services built on high-quality health data, Healthcare-grade AI™, advanced analytics, the latest technologies and extensive domain expertise. With approximately 88,000 employees in over 100 countries, including experts in healthcare, life sciences, data science, technology and operational excellence, IQVIA is dedicated to accelerating the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. IQVIA is a global leader in protecting individual patient privacy. The company uses a wide variety of privacy-enhancing technologies and safeguards to protect individual privacy while generating and analyzing information on a scale that helps healthcare stakeholders identify disease patterns and correlate with the precise treatment path and therapy needed for better outcomes. IQVIA’s insights and execution capabilities help biotech, medical device and pharmaceutical companies, medical researchers, government agencies, payers and other healthcare stakeholders tap into a deeper understanding of diseases, human behaviors and scientific progress, in an effort to advance healthcare. To learn more, visit www.iqvia.com.
IQVIA

Responsibilities
- Provides expert level commercial solutions support. Ensures financial performance of assigned customer segment for all technology solutions. Establishes IQVIA credibility as a provider of commercial enterprise-wide technology solutions. Drives large-scale, customized deals across the Tech & Services portfolio. Can be aligned to a business unit, or globally and be shared by geography, team or region.
Qualification
- Spends at least 50% of his/her time on customer segment.
- Accountability for large-scale, multi-country technology implementations (CSAT & Profitability).
- Sets strategic client/segment agenda and drive global account planning to achieve financial and non-financial targets.
- Builds, broadens and deepens strategic client relationships within the accounts in the defined (through sell deliver).
- Ensures alignment and coordination between the different IQVIA/client touch points; ensures client insight is shared internally.
- Responsible for segment and account-level mapping of all commercial stakeholders, including their needs and priorities.
- Creates annual segment/account plans with financial targets and clear roadmap for achieving targets.
- Maintains a database of intelligence on competitor activity and strategy within the account.
- Provides regular cadence with all aligned members of the customer/segment account.
- Seven (7) years relevant sales/service or marketing experience Req
- Demonstrates excellent project management skills and client influencing and relationship building skills.
- In-depth understanding of IQVIA data assets and the IQVIA core offerings.
- Works willingly and effectively with others in and across the organization to accomplish team goals.
- Experienced with developing consultative relationships with senior level managers and executives at clients in the life sciences industry.
- Ability to manage multiple projects, juggle priorities and deliver on tight deadlines.
- Knowledge of consulting methodologies, tools and techniques related to functional area.
- Knowledge of key issues and current developments in the life sciences industry.
- Excellent presentation, communication and client influencing skills.
- Has established network and referral contacts.
- Possesses the necessary subject matter expertise and project management skills able to effectively manage projects across more than one CoE.
- IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
- IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
- The potential base pay range for this role, when annualized, is $115,700.00 - $322,200.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
Benefits
- Health And Welfare Benefits
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