Business Technology Solutions Consultant- Marketing and Customer Experience

About ZS ZS is a management consulting and technology firm that partners with companies to improve life and how we live it. We transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Founded in 1983, ZS has more than 15,000 employees in 40-plus offices worldwide. Everything we do is designed to strengthen your business strategy and product portfolio, turning insight into action and unlocking new opportunities for growth.

ZS

Impact where it matters

Deep industry expertiseLeading-edge analyticsand Technology and Strategy

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Z

zs.com

10,001+ employees

Business Consulting and Services

Evanston, IL

1983

Privately Held

704k LinkedIn followers

• Business Technology Solutions Consultant in the Technology Services area will
• Partner with clients and cross-functional teams to shape customer engagement strategies and deliver innovative marketing technology, customer data, and customer experience solutions.
• Lead the design, implementation, and activation of customer engagement and data-driven solutions that address complex business challenges and drive measurable outcomes.
• Translate business objectives, customer experience goals, and marketing use cases into scalable technology and process solutions.
• Own project workstreams from strategy and solution design through implementation, activation, and performance measurement.
• Guide data integration, analytics, and customer data initiatives while ensuring alignment with broader business and technology objectives.
• Collaborate with architects, technical teams, and client stakeholders to develop solution roadmaps, validate designs, and drive successful delivery.
• Lead client workshops, requirements-gathering sessions, and solution discussions, serving as a trusted advisor to stakeholders.
• Manage project plans, risks, team coordination, and delivery milestones while maintaining high-quality client experiences.
• Mentor and coach junior team members, providing guidance on project execution, problem-solving, and professional development.
• Contribute to business case development, solutioning, proposal support, and thought leadership initiatives within the practice.

• Bachelor's or Master's degree in Business Analytics, Computer Science, MIS, Engineering, or a related field with strong academic performance.
• 5-8+ years of experience delivering technology, customer data, marketing technology, customer engagement, or analytics solutions.
• Experience with customer data platforms (CDPs), marketing automation platforms, customer engagement technologies, or related data activation solutions.
• Experience leading complex projects or workstreams across solution design, implementation, activation, and outcome measurement.
• Strong understanding of customer engagement, customer experience activation, omnichannel marketing, customer analytics, and data-driven business solutions.
• Experience with data management, data integration, analytics, reporting, and cloud-based technology solutions.
• Demonstrated ability to translate business requirements into scalable technology solutions and actionable implementation plans.
• Proven success leading cross-functional teams, managing stakeholders, and driving end-to-end project delivery.
• Strong consulting, communication, presentation, and client relationship management skills.
• Exceptional analytical, problem-solving, and structured-thinking capabilities.
• Fluency in English.
• Client-first mentality.
• Collaborative approach with strong leadership potential and a growth mindset.
• Preferred experience within pharmaceutical, biotech, healthcare, or life sciences organizations, with exposure to commercial, customer engagement, marketing, or customer data initiatives.
• Experience supporting business case development, solution strategy, proposal development, pre-sales activities, or client advisory engagements.
• Ability to simplify complex business and technology concepts and communicate them effectively to technical and non-technical audiences.
• Experience working within global, cross-functional teams and managing multiple priorities simultaneously.
• Willingness to travel as needed to collaborate with clients and project teams.
• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

• At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well‑being, financial future, time away, and professional development. With robust skills‑building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you’ll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in United States, visit ZS US office locations | Where we work | ZS.
• We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
• Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.
• Considering applying?
• At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems—the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.
• If you’re eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.
• An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.
• NO AGENCY CALLS, PLEASE.
• www.zs.com