What’s this role about? Develop and deliver asset management strategies for a regional mixed-use commercial property portfolio, monitoring rent, estimated rental values, occupancy, and other performance metrics. Manage tenant relationships, arrears, property life cycles, leasing and value-enhancement initiatives, and collaborate with internal teams, valuers, and local stakeholders.
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Responsibilities
- Collaborate with the Heads of Asset Management to develop and implement the short, medium, and long-term strategies for the estate
- Take ownership of all estate metrics, including rent roll, ERVs (Estimated Rental Values), occupancy rates, and other relevant performance indicators
- Coordinate and drive business-as-usual activities across the estate, ensuring efficient and effective operations
- Manage and nurture key customer relationships to maximise growth opportunities and tenant satisfaction
- Collaborate with the Finance/Credit Control team to develop strategies for resolving significant customer arrears
- Manage the life cycle process of properties so they come back to the market in a timely manor
- Identify and implement value-added initiatives beyond routine operations, such as lease regears, surrenders and re-lettings, ad-hoc transactions, and terminations
- Work closely with the leasing team on larger and more complex transactions involving capital expenditures and planning, as necessary
- Assist the acquisition and disposal teams as required, providing valuable insights and recommendations
- Liaise with external valuers when necessary to ensure accurate and up-to-date property valuations
- Represent The Arch Company in local Business Improvement Districts (BIDs) and other stakeholder groups.
- Take on any other related responsibilities necessary to deliver the objectives as the role evolves over time
- High level of attention to detail, strong commercial acumen and keen eye to problem solve.
- Demonstratable experience if adding value to a multi-let property assets and an understanding of the different facets of asset management.
- Work with the property management team, to ensure successful delivery of the day to day management including arrears.
Qualification
- Previous experience in a customer-facing role within commercial real estate
- Ability to travel across around the UK
- Excellent written and verbal communication skills
- Comfortable utilising a data-driven approach to decision making. Leveraging key metrics to assess asset performance and identify value-add opportunities
- Strong analytical skills
- Ability to work independently and collaboratively within a team framework
- Thorough understanding of commercial leases, in particular landlord and tenant legislation
- Experience undertaking typical asset management responsibilities – lease regears, surrenders, transactions, terminations etc
- Comfortable at presenting in front of senior/exec level colleagues and stakeholders
Company
The Arch Company
We are the go-to provider of urban space for small and medium businesses starting out, scaling up or established
The Arch Company is the UK’s largest provider of commercial spaces for SME businesses. We proudly support over 3,800 businesses across England and Wales - from car mechanics to bakers, brewers, and restaurateurs - who play a vital role in the UK economy. Established in 2019, our portfolio spans 24.8 million sq. ft. and includes spaces ranging from iconic railway arches to former station buildings and urban land parcels. Many of our spaces are located in prime city areas and are steeped in the heritage of the UK’s railway network. We now offer flexible leasing options on select properties, including rolling 6-month contracts. With scalable spaces on your terms, we’re the partner of choice for start-ups and scale-ups looking to grow.